Customer reviews from philips.com
Philips - 5500 Series LatteGo - Black
Average customer rating
4.6
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
25
4 Stars
8
3 Stars
1
2 Stars
1
1 Star
0
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for Philips - 5500 Series LatteGo - Black
Posted by: Franssou
Verified Purchase:Yes
Cafetière qui répond entièrement à mes besoins et j’en suis très satisfaite
Written by a customer while visiting philips.com
Customer Rating
5
Barista style coffees at a press of a button
on October 13, 2025
Posted by: Platty P
Verified Purchase:Yes
I love my 5500! I can enjoy delicious espressos and my husband can make his fancy coffees!
Written by a customer while visiting philips.com
Posted by: Watson Quebec
Gender:Male
Verified Purchase:Yes
Heureux de mon choix. Beaucoup d’options. Silencieuse ! Facile d’entretien.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: John.San
Gender:Male
Verified Purchase:Yes
Cette machine est parfaite pour tout nos besoins latte expresso café froid facile a utiliser,compacte et silencieuse facile a entretenir
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Pierre362
Gender:Male
Verified Purchase:Yes
Machine parfaite facile à utiliser rapide à l’exécution vraiment satisfaisant de mon achat
Written by a customer while visiting philips.com
Customer Rating
2
Rust and Coffee
on June 4, 2025
Posted by: Radioforcoffeeagain
Gender:Male
The drip tray cover (some sort of steel) has rusted within a month of ownership. It is clearly not coffee splashes. No, I have not washed it (scrubbed, dishwasher, etc.). I have tried to rinse off the rust... Makes coffee at the press of a button.
No, I would not recommend this to a friend.
Response from philips.comBy NAM Consumer Care, June 5, 2025
"Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays"
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays"
Written by a customer while visiting philips.com
Customer Rating
3
Rust and Coffee
on June 4, 2025
Posted by: Radioforcoffee
Drip tray cover (some grade of steel) has rusted within a month of ownership. It is clearly rust and not coffee splash. It makes coffees at the press of a button.
Written by a customer while visiting philips.com
Customer Rating
5
6 Month Feedback
on April 30, 2025
Posted by: Richard - Saskatoon
Gender:Male
I have had this superauto for 6 months. Works flawlessly. It takes some trial and error to find your right beans, grind settings, etc., but well worth it. For the price, this machine has a great selection of drink varieties and is easy enough to use for the whole family.
Response from philips.comBy Carolina, Social Media, May 13, 2025
Hello, Richard.
It's great to know that your espresso machine is conquering its space in your kitchen.
We are really happy that you are using it in your routine, the 20 different types of coffee drinks really make the difference and attend every one taste so it's an amazing option to make coffee to the whole family.
Thank you for sharing your experience with us. This type of feedback fills us with pride and reinforces our commitment to always delivering the best.
If you need anything, you can contact us through the contacts below:
+1-833-737-1212
Monday to Friday: 09:00 -17:00 EST
Closed for Lunch 13:00 -14:00 EST
@philips
Regards from Philips Team.
It's great to know that your espresso machine is conquering its space in your kitchen.
We are really happy that you are using it in your routine, the 20 different types of coffee drinks really make the difference and attend every one taste so it's an amazing option to make coffee to the whole family.
Thank you for sharing your experience with us. This type of feedback fills us with pride and reinforces our commitment to always delivering the best.
If you need anything, you can contact us through the contacts below:
+1-833-737-1212
Monday to Friday: 09:00 -17:00 EST
Closed for Lunch 13:00 -14:00 EST
@philips
Regards from Philips Team.
Written by a customer while visiting philips.com