Customer reviews from philips.com
Philips - Barista Brew Semi Automatic Espresso Machine - Single & Double Espresso + Americano Button - Cappuccino
Average customer rating
3
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
50%of customers recommend this product.
(
2 out of
4)
Customer Reviews for Philips - Barista Brew Semi Automatic Espresso Machine - Single & Double Espresso + Americano Button - Cappuccino
Posted by: ypk786
Verified Purchase:Yes
This was my first machine and I loved how it came with all the accessories. I wanted to love this machine but I was never able to get consistent optimal pressure (maybe 1 / 5) times. The issue with the machine is that it's over extracting, I ended up returning it and getting the 3228 and it's working great so far. From what I read online this is a known issue.
No, I would not recommend this to a friend.
Response from philips.comBy NAM Consumer Care, December 8, 2025
Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Barista Brew Machine. Your utmost satisfaction is extremely important to us as we constantly strive to grow and improve based on feedback.
You review has been documented in our continuous improvement flow, and will be taken into account as we work to turn houses into homes through innovation, and effortless experiences.
Thanks again for your input.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Barista Brew Machine. Your utmost satisfaction is extremely important to us as we constantly strive to grow and improve based on feedback.
You review has been documented in our continuous improvement flow, and will be taken into account as we work to turn houses into homes through innovation, and effortless experiences.
Thanks again for your input.
Written by a customer while visiting philips.com
Posted by: Ippolito
Gender:Male
Verified Purchase:Yes
This is an excellent machine. It's much better than the expensive fully automated machines
which are easier to use but sacrifice personal control and quality. I've experience many fully
Automated machines but have yet to find one that produces a good
hot espresso curto or lungo. Most fully automatic machines also have a problem
with producing a nice hot froth for a cappucino. If you're a true espresso
lover, with patience, I highly recommend the Phillips semi automatic.
which are easier to use but sacrifice personal control and quality. I've experience many fully
Automated machines but have yet to find one that produces a good
hot espresso curto or lungo. Most fully automatic machines also have a problem
with producing a nice hot froth for a cappucino. If you're a true espresso
lover, with patience, I highly recommend the Phillips semi automatic.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Not recommended
on April 15, 2025
Posted by: UnsatisfiedDec2024
Received as a gift Christmas 2024, in less than 4 months, stopped working.
Reviewed manual and videos but didn’t help.
Won’t grind, won’t heat, cannot hear pump coming on.
Contacting customer support today over the phone.
Reviewed manual and videos but didn’t help.
Won’t grind, won’t heat, cannot hear pump coming on.
Contacting customer support today over the phone.
No, I would not recommend this to a friend.
Response from philips.comBy NAM Consumer Care, April 16, 2025
"Hello,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our PSA3228/01. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays"
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our PSA3228/01. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
Please reach out to us via the general support pages on our home.id website. One of our colleagues will then try their best to help you further. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-833-737-1212 Monday -Friday 9:00 AM -5:00 PM EST
Excluding Major Holidays"
Written by a customer while visiting philips.com
Customer Rating
3
To much coffee around the machine
on September 24, 2024
Posted by: Alex7070
Gender:Male
Coffee is excellent; the machine is very easy to use, but the grinder is horrible. Coffee particles are around the machine after every grind! Even with the plastic insert provided, I think Philips missed the design big time. I am thinking of returning a machine.
Written by a customer while visiting philips.com