Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,383 Reviews)
Rating breakdown 7,383 reviews
5 Stars
5,751
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,258 out of
3,774)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Makes my expresso tastey
on March 17, 2026
Posted by: BrandyL
[This review was collected as part of a promotion.] I like my new expresso machine. It's so awesome I'm so happy that I received this product . I thought it would be hard to use an figure out at first but I got it after the 2nd time and my coffee tastes awesome and delicious.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek, Simple, and Perfect for Guests
on March 17, 2026
Posted by: JacquelineT
[This review was collected as part of a promotion.] I love my Nespresso Vertuo in dark gray, especially with the pod storage drawer holder, which I purchased separately. It keeps everything neat and within reach. This machine replaced both my old Keurig and Nespresso makers and it is much easier to use. Just pop in a pod and go! Plus, it matches perfectly with my countertops! Score!
The machine is consistent, reliable and the final product always tastes great. Perfect for single servings and when guests visit, they can choose their own coffee. Stylish, compact and I’m not constantly refilling the water tank. Highly recommend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Average espresso
on March 17, 2026
Posted by: HeatherF
[This review was collected as part of a promotion.] Many years ago we had one of original Nespresso machines and loved it. Later the Vertuo line was released and we were anxious to try it. Unfortunately this machine was a big disappointment. First it looked dirty on the outside. Being the white color it was easy to see some kind of black dust all over the exterior. Second, there were no pods in the box with the machine. Even a keurig machine comes with a couple sample pods. Once we did get pods the quality was lacking. The espresso brews very foamy. Not the same texture as a true espresso crema. There’s also the difficult functionality of closing and locking the machine and getting it to brew. There’s only one button but it doesn’t always work well the first time. As a whole I would not recommend this machine to anyone who’s picky about the quality of their espresso.
Response from Nespresso USABy Nespresso USA, Customer Service, March 21, 2026
Thank you for your review, Heather. We value your feedback and ask that you call directly, 800.562.1465. While each blend brews to the specific parameters of that blend, a Machine Expert is available to address your concerns with your new Vertuo Next. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 17, 2026
Posted by: MayteZ
[This review was collected as part of a promotion.] First time using this machine, love it!
It was simple to set up and use within minutes.
High quality results, it’s easy to control it.
The size of my coffee and right the size and the temperature it’s just perfect.
This machine is easy to clean .
Love it !
It was simple to set up and use within minutes.
High quality results, it’s easy to control it.
The size of my coffee and right the size and the temperature it’s just perfect.
This machine is easy to clean .
Love it !
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious
on March 17, 2026
Posted by: Hbrancat
from Santa Cruz California
[This review was collected as part of a promotion.] I bought this a month ago and have been pleasantly surprised how much I am enjoying it. The cappuccinos and ice coffees have been delicious. It us easy to use and communicate and service with company had been swift and reliable
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, March 18, 2026
Thank you for your lovely review! We're so happy to hear that you're loving the Nespresso experience!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fancy!
on March 17, 2026
Posted by: KristinC
[This review was collected as part of a promotion.] It’s a good coffee maker! It took a little bit of learning to understand exactly how to use it and what all of the different pods actually are. I do like that. It makes very fancy coffees and how you can use different combinations to be an artisan coffee maker at home. It is not as easy to use as a Keurig, and comes with a little bit of a learning curve, but is well worth it in the end.
Response from Nespresso USABy Nespresso USA, Customer Service, March 18, 2026
Thank you for your lovely review! We're glad to hear that you're loving the Nespresso experience. Should you need any assistance, we are always here to help at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I Love My Nespresso Vertuo Next...!
on March 17, 2026
Posted by: KarenP
[This review was collected as part of a promotion.] What good is a nice coffee bar without a great coffee machine? Right? I am extremely grateful to have been gifted the Nespresso Vertuo Next which I have been enjoying for close to a month now.
I was immediately impressed by how nice the Nespresso Vertuo Next looked. Now it was time to try it out...
I filled the removable water tank with water. It has a 37 oz capacity so you can make a lot of coffee with that! I unlocked the machine and placed my pod into the chamber, locked it back up, then pressed the round cup button on the top of the machine, and saw my beautiful coffee being streaming out! Since I wanted to make a smaller cup of coffee, I really like that the machine has an adjustable cup support. The coffee didn't have to travel too far to get into my cup, so there were no coffee splashes on my coffee bar thanks to the beautifully designed Nespresso Vertuo Next!
Another unique feature of the Nespresso Vertuo Next is that after brewing your coffee, you simply hit the unlock button and you'll notice that the machine will eject your Nespresso pod into the built-in recycle bin! How's that for cool!?!
My only negative is that you can't simply go into every grocery store to purchase the Nespresso pods, but you can find them without having to purchase them online. I didn't think this negative outweighed all the positives that this coffee maker offers so I didn't take a star away.
I love my Nespresso Vertuo Next and think you will too!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Buy it!
on March 17, 2026
Posted by: ValerieH
[This review was collected as part of a promotion.] This is my absolute favorite kitchen appliance now! My coffee has never tasted better or been easier & quicker to make. I love that it doesn't take up a significant amount of counter space. It is not very loud, so the noise is not a problem in the morning when I'm up making coffee before the rest of my family is awake. I am really impressed with how durable it appears to be. It feels very well made with quality materials, so I am expecting that I will be able to get a ton of use out of it. I highly recommend this nespresso machine to anyone!!!!
Written by a customer while visiting Nespresso USA