Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,383 Reviews)
Rating breakdown 7,383 reviews
5 Stars
5,751
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,258 out of
3,774)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
4
Excellent Coffe
on September 23, 2021
Posted by: Lea13
from California
Bought another to replace my old one that wore out. It is my favorite way to enjoy coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
VertuoPlus number 2
on September 23, 2021
Posted by: Barrista
from Miami Beach
My first machine was great. The second one i bought less than a month ago has a smaller water tank than the first one but it is noisier, vibrates and drips more than the first one. Disappointing!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review, Barrista. Noise levels in your VertuoPlus may indicate that the weekly cleaning cycle should be run. If you ever need assistance with your new VertuoPlus machine regarding the dripping or noise levels, please do not hesitate to visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it! My
on September 23, 2021
Posted by: pookie2894
I love it! My coffee comes out hot and foamy! Love the flavors and options for different types, also love the fact of the recycling pod program!
Written by a customer while visiting influenster.com
Customer Rating
4
Started leaking
on September 18, 2021
Posted by: Gayla gumballs
from Edmond, ok
I loved this machine! No problems for 1 and a half years but then it started leaking. I took great care of it, descaling, etc. finally had to put it away in the pantry. Don’t have the heart to throw it away….
I would recommend this to a friend!
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Gayla.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on September 16, 2021
Posted by: Connie
from Austin Tx.
This one is my 3rd one that I buy so this is mean I like so much and we enjoyed
Thanks
Thanks
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on September 16, 2021
Posted by: chaneleno
I love the aesthetic of this espresso maker. The matte black finish is perfect for my kitchen counter and isn’t an eye sore. But don’t let that distract you from the fact that is an excellent espresso machine! I use mine every day and makes my lattes very rich and creamy.
Written by a customer while visiting influenster.com
Customer Rating
5
Thank you so much for replacing my machine!
on September 16, 2021
Posted by: Lorie
from Anaheim hills california
I bought this machine in 2017 I have loved it used it every single day without any problems and your service goes way beyond good it’s great love getting my coffee online with the coffee club and I just think you guys are great service and of course I would recommend it to all my friends which I have and they intern have bought the machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It will break and coffee will leak out the back!
on September 14, 2021
Posted by: TNT
from California
I had one leak out the back in the first year and it was replaced. Bought a second one thought it was great they fixed it. After a year second one same thing. Coffee is great but machine is a lemon.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 15, 2021
Hi TNT. Thank you for your review. We are happy to see you were able to speak with a machine expert regarding your leaking VertuoPlus and we were able to set up a repair for your machine. If you need additional assistance with your replacement VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA