Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,383 Reviews)
Rating breakdown 7,383 reviews
5 Stars
5,751
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,258 out of
3,774)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Love everything about the machine & customer servi
on October 22, 2021
Posted by: Kslater
Love the customer service, just wish the boutique could offer the same as on line.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
This machine gives you
on October 20, 2021
Posted by: wahibam1
This machine gives you the best of both worlds… Espresso and regular drip coffee. Whatever you’re drinking, you’re going to enjoy it with Nespresso. The coffees come out smooth, creamy, and are unparalleled by other coffee makers.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use, makes
on October 20, 2021
Posted by: Anonymous
Easy to use, makes the perfect amount. Frother has a hot and cold setting so perfect for hot or iced coffee. There are so many varieties of pods and flavors to use with it
Written by a customer while visiting influenster.com
Customer Rating
5
OBSESSED with my Nespresso.
on October 19, 2021
Posted by: Anonymous
OBSESSED with my Nespresso. The coffee: delish and AFFORDABLE. If you’re a coffee lover, you won’t regret it! The customer service is top tier. When you visit a boutique, they always make you feel welcomed. I love that the capsules are also recyclable.
Written by a customer while visiting influenster.com
Customer Rating
4
Good coffee. Just not hot eniugh
on October 14, 2021
Posted by: Donna
I love the machine and the coffee is excellent but it isn’t very hot. I end up putting it into the microwave.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review. A change in temperature may be resolved by descaling your VertuoPlus machine, every three months. We'd also recommend pre-heating your mug by running the cleaning cycle on your VertuoPlus. For more tips please visit Nespresso.com/help or call us directly at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Descaling Sensor Failure
on October 14, 2021
Posted by: Jaime
from Tucson, AZ
I just had to purchase a new VertuoPlus machine because my old one would not longer pass any water. I love my Nespresso coffee machines and milk frother. However, here in AZ we have very hard water. The machine claims to tell you when it needs to be descaled. Mine failed horribly. Once it started having problems no amount of descaling would make it function properly. You cannot descale when no water passes through the system. So I had to trash the old one and buy a new one. When a capsule was loaded and the top button pressed the machine we whirl up and then stop with a solid red light. Manual says to call Nespresso. I did and they said let it cool off for 15 minutes. I did that with no change. The last time this happened I put a heavy mixture of white vinegar in the water tank. I took over 20 tries for the vinegar to break up the calcification in the machine. I got another six months out of the old machine with that. Do not trust the descaling sensor.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 16, 2021
Thank you for your review. Please excuse us for any frustration caused with the descaling sensor on your VertuoPlus. We'd recommend to also preform a weekly cleaning cycle to prevent coffee grind build up. For more troubleshooting tips, please visit the VertuoPlus machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Much needed with newborn
on October 14, 2021
Posted by: Tryn
from Berkeley, Ca
I bought this when my husband went back to work after his paternity leave out of necessity. With the newborn I couldn’t just pop over to get my fave lattes anymore. This machine has exceeded my expectations. Just as good as going to the coffee shop. I’m happy, baby is happy. We’re making it thru the day thanks to this gem of a machine! Couldn’t be happier with the purchase. I’m also getting my friend over (who lives next door) for lattes in the morning. Really brings everyone together.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on October 14, 2021
Posted by: Coffee Drinking Analyst
from Dallas
I just bought this 2 weeks ago. Asking myself why I waited so long to switch to Nespresso from the other coffee pods brand. Coffee has tasted so much better. Great cup of coffee in the morning and then I’m enjoying my
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA