Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,383 Reviews)
Rating breakdown 7,383 reviews
5 Stars
5,751
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,258 out of
3,774)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
LEAKS
on December 1, 2021
Posted by: Rp9300
from Denver
Leaks all over the counter. Don’t buy this one. Two weeks old.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. We're available 24/7 to assist you with troubleshooting via our toll-free number and we're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I fell in love
on November 28, 2021
Posted by: member29020
I fell in love with the compact slim designs.cons is that you can’t find pods everywhere. I would try to make the water hotter. the pods are reasonable compared to others. I would recommend it for strong coffee lovers
Written by a customer while visiting influenster.com
Customer Rating
1
Completely broken after 1.5 years of use
on November 26, 2021
Posted by: BW000
from Chicago
This machine does not hold up. Mine is completely broken after 1.5 years of use - does not light up, I cannot even get the top to close. I have to buy a replacement. This is after months of leaking that I have not been able to remedy. Conveniently, it only has a 1 year warranty.
I sing the praises of Nespresso coffee to everyone but the company has a serious hurdle here with the poor quality machines. Please make a machine that lasts!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are glad to see you spoke with a machine expert to resolve your leaking issue. We recommend running a cleaning cycle once a week with the VertuoPlus machine to prevent the center needle of your brew unit from becoming clogged, thus potentially causing a leak.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the taste
on November 24, 2021
Posted by: DDiane
from Las Vegas, NV
This machine is wonderful! I don't need to go to a coffee shop anymore. It doesn't take long to brew, taste amazing. I put half and half and a splash of sugar free caramel in the frother. Love it and recommend it.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Diane. We're happy to learn you're enjoying your coffee with your Nespresso VertuoPlus machine. This machine has a one-year warranty through Nespresso and we provide lifetime troubleshooting support. Please reach out if you experience any issue or concern. We are available 24 hours a day, seven days a week for your service and support, at 1-800-562-1465. Enjoy!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Buyer beware
on November 21, 2021
Posted by: Rstde
from Washington DC
I have had this machine for 7 months and it works great although you will have to throw out your espresso cups if they are small. The machine makes a lot of crema and they will overflow. However my biggest compliant is that they have stopped making the carafe size coffee that was originally marketed with this machine. So buyer beware in another few months they could discontinue the cup size version etc. I was going to replace my second machine which is an original with the another Vertuo, but I won't now since who knows what coffee they will make for it in the future.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Rstde. We recommend visiting the VertuoPlus section of Nespresso.com/help to factory reset your VertuoPlus machine. This will ensure that your Espresso-sized capsules are brewed at a consistent 1.35 ounces.
While we have discontinued the 14 ounce Alto capsule, our 18-ounce Vertuo Next exclusive Carafe capsules are still in production, along with our 7.77 ounce, 5 ounce, and 2.7 ounce capsules. If you have any questions regarding your blends, or your VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
While we have discontinued the 14 ounce Alto capsule, our 18-ounce Vertuo Next exclusive Carafe capsules are still in production, along with our 7.77 ounce, 5 ounce, and 2.7 ounce capsules. If you have any questions regarding your blends, or your VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
1 year into ownership
on November 20, 2021
Posted by: Perfecto
from CO.
Well, after a year of ownership all good ! Nonkeakes - perfect every time. BTW we have used 1-2xs per day !
Written by a customer while visiting Nespresso USA
Customer Rating
5
Night & Day
on November 20, 2021
Posted by: Rp930
from Denver
Night and day difference over the Vutuo Next. Taste is smoother, crema finer and less of it, perfect. Wish the Next would have broken sooner. Silver lining.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not what I wanted but someone else picked it!
on November 18, 2021
Posted by: Cyn
from Idaho
I was trying to upgrade a machine exchange after two faulty machines. Offered to pay the added price. Two full price machines charged to me. After spending $1300 on pods ina year ( for family gifts, too), I do not feel like a valued customer.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, Cyn. Thank you for posting your review. Your feedback is important to us and we are dismayed to learn your VertuoPlus machines has not met your expectations. We recommend running a rinse cycle once a week, as this helps keep the taste and body in each brew. We encourage you to please call us for assistance. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA