Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,383 Reviews)
Rating breakdown 7,383 reviews
5 Stars
5,751
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,258 out of
3,774)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
The best!
on March 20, 2026
Posted by: MireyaG
The size of this fit perfectly on my coffee bar! It love how having different kinds of pods can change to any type of coffee that i'm in the mood for!
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!!!
on March 20, 2026
Posted by: KimA
[This review was collected as part of a promotion.] Love this machine! Its so easy to use and makes delicious coffee. It gives you options for different sized coffee mugs and had an auto stop feature if your cup is getting close to full. It is a bit loud but otherwise, a great coffee machine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek machine delicious results
on March 20, 2026
Posted by: MeganT
[This review was collected as part of a promotion.] Nespresso makes a whole new level of coffee and now with this Vertuo Next machine I can make my favorite coffee right in the comfort of my own home. The machine is slim and has a unique navy color making it sleek and stylish. It is easy to use and makes a beautiful cup of coffee quickly. It holds a few cups worth of water and although I haven’t had it too long seems sturdy and durable.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The kitchen appliance, I didn’t know I needed!
on March 20, 2026
Posted by: KailiW
[This review was collected as part of a promotion.] All I can say is wow! I never thought there was much of a difference between coffee pots. I had had a Keurig in the past and it was fine. I actually ended up just buying bottled coffee because I didn’t like to have all the clutter on my counter and the coffee was always just OK. This really did surprise me. It bruise such a perfect cup every time! No grounds in your cup! I love that it collects the pods on the side so it’s always ready for your next cup! The noise level is pretty low didn’t think much of it. The water reservoir is a great size and easy to clean with a bottle type brush. It is so sleek and nice looking on the counter! The pods are a little expensive but there are definitely ways around that. Overall, I’m so impressed and I’m so grateful to have got to dry this product and get to use it. Highly recommend , it is so worth it.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very fancy 👌🏾
on March 20, 2026
Posted by: JamieW
[This review was collected as part of a promotion.] There wasn't any real instructions that came in the box, instead, I scan the QR code that took me to some videos.
I have and own a different coffee maker pod product. So I thought it would be fairly easy to get started and use. However, I ran into some trouble with the water tank and had to play with getting water all over. It was also made a lot more noise than my other coffee pod machine
I guess it wasn't clicked in all the way.
So that was super frustrating as I tried to navigate that I also did not understand the blinking lights.
I suggest getting the app. After my third attempt, multiple videos and a bathroom break I got the coffee going. it was very delicious and I could taste the quality. I choose the Melozio pod for the cup pictured here and added a little bit of cream, so good.
I like to design and I also enjoy the fact that the pod automatically pops back into a bin.
I have and own a different coffee maker pod product. So I thought it would be fairly easy to get started and use. However, I ran into some trouble with the water tank and had to play with getting water all over. It was also made a lot more noise than my other coffee pod machine
I guess it wasn't clicked in all the way.
So that was super frustrating as I tried to navigate that I also did not understand the blinking lights.
I suggest getting the app. After my third attempt, multiple videos and a bathroom break I got the coffee going. it was very delicious and I could taste the quality. I choose the Melozio pod for the cup pictured here and added a little bit of cream, so good.
I like to design and I also enjoy the fact that the pod automatically pops back into a bin.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Decent cafe-style beverage maker
on March 20, 2026
Posted by: AbigailR
[This review was collected as part of a promotion.] This machine has a pretty small footprint, great for small kitchens. It does a decent job, although the beverages are slightly chalky, better to use in a latte style beverage. It's a little loud in general, both in the preheat and brew stages. The built in used pod dispenser is a nice touch
Written by a customer while visiting Nespresso USA
Customer Rating
5
Does not take up too much space
on March 20, 2026
Posted by: JulieE
[This review was collected as part of a promotion.] I really like this little coffee machine. It looks nice & modern & I think it could fit anywhere. It even fits under my 70 year old cabinets which have much less space than newer homes do. It’s simple & straight forward to use. I don’t currently have WiFi so I was not able to connect it to my phone through the app but I highly doubt I’ll ever use that feature anyway. I like that when you open it the pod is deposited out for you so you don’t forget and you don’t burn yourself. The water tank is on the back so it’s out of sight & easy to remove & clean or fill. Great option for coffee at home especially places with little room!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not too impressed.
on March 20, 2026
Posted by: AmandaA
[This review was collected as part of a promotion.] Product design seems great if limited on counter space or prefer a sleek design. No space to store a carafe if you had one. It could be a nuisance to fill the water reservoir due to being stored directly in the back. Overall, the coffee tasted really good but it produced a lot of foam. I’m unsure if this is the intent of Nespresso coffee. I thought it was pretty noisy when brewing. Sample pod collection is a nice feature but could become a mold issue depending how frequently it is emptied. Sampler box had a great variety of coffee to try. The plastic tray mug holder and the holder for the pod seemed like cheap plastic. Two apps were required if you wanted to utilize the Bluetooth feature and reorder pods. Overall experience, I wasn’t really impressed, but the coffee was enjoyable. It may just take time to
get used to it versus other coffee makers.
get used to it versus other coffee makers.
Response from Nespresso USABy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Amanda. The Vertuo Next is one of our most compact, economical machines and brews up to 6 cup sizes topped with velvety crema that will subside, however we recommend folding the crema into the cup to ensure consistency in temperature and taste. Each blend brews to the specific parameters of that cup so the amount of crema will vary depending on the blend. We appreciate your feedback regarding the design and function of the Vertuo Next. If you're dissatisfied with any aspect of your macine, call 800.562.1465 and a Machine Expert will be happy to assist.
Written by a customer while visiting Nespresso USA