Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,383 Reviews)
Rating breakdown 7,383 reviews
5 Stars
5,751
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,258 out of
3,774)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
4
Good machine and easy to use!
on March 21, 2026
Posted by: TracieP
[This review was collected as part of a promotion.] I love this coffee machine. I enjoy how fast this heats up and the quality of coffee that it makes. The temperature is about right and the machine itself is durable and easy to use. Thr coffee comes out with the foam just like a manual espresso machine, but with no extra work.
Written by a customer while visiting Nespresso USA
Customer Rating
3
A little noisy but makes great coffee
on March 21, 2026
Posted by: CassandraW
[This review was collected as part of a promotion.] This machine makes great coffee! However it is much noisier than I expected, and also a bit harder to use than I expected. Closing the hatch once you put the pod in takes quite a bit of effort, so anyone who struggles with strength may have a hard time with this. Seems to work well, just not quite what I expected.
Response from Nespresso USABy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review. We are thrilled to hear you are enjoying your Nespresso coffee. The pump in your new Vertuo Next should produce less noise over time. The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious espresso from a wonderful machine!
on March 21, 2026
Posted by: MollyF
[This review was collected as part of a promotion.] My husband and I are big coffee drinkers. We’ve used other espresso machines but this one takes the cake. It’s so easy to use and you get the same smooth flavor you get from the more expensive machines. I love that the old, empty coffee cartridge slides into a disposal container so they aren’t laying around. The water jug holds enough water to make multiple cups too, which is always nice. The machine is beautiful too and I don’t mind having it on my counter. The white is beautiful and it’s so easy to wipe down and clean. I highly recommend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Im my own Barista now
on March 21, 2026
Posted by: RebeccaS
[This review was collected as part of a promotion.] I'm in Love with my Vertuo Next it brews great all coffees come out tasting very flavorable. The setup is real simple easy to use its durable. I love how I can make different types of coffees & iced coffee there's a pod for different selections. Yes I highly recommend it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect
on March 21, 2026
Posted by: KatieC
[This review was collected as part of a promotion.] I love the size of this machine, it’s small and perfect for my apartment. Easy to move and makes really good coffee. I don’t like how expensive the pods are, but it’s cheaper then a coffeeshop
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best at home Barista machine.
on March 21, 2026
Posted by: StephanieW
[This review was collected as part of a promotion.] Nespresso Vertuo Next is by far the best at home barista machine. You cannot beat the variety of flavors and styles they offer to make high quality coffee and espresso at home. The machine itself is stylish, the water reservoir holds a good amount of water, the machine is easy to use and basically self emptying, no messy grounds everywhere, the pods are moved into a separate container which only needs to be emptied when full. The water heats up in quick time which is great for this busy mornings when you’re in a hurry. Nespresso also offers creation recommendations, which I did for this review. The ice Leggero and coconut over ice. It is delicious!! I added a splash of cream and my sweetener and enjoyed a refreshing coconut cold brew over ice.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Every coffee lover's dream.
on March 21, 2026
Posted by: HellenA
[This review was collected as part of a promotion.] This machine is every coffee lover's dream come true. Very easy to use and clean and it's very quiet when using. My coffee comes out tasting delicious every time. The two cons I have about this machine is that the plastic water container is not that durable or strong, the top keep falling inside the container. The other con I have is you can only use a particular capsule or the coffee cup with the machine only, the other k-cup won't fit the machine. Beside that the machine is great.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE this
on March 21, 2026
Posted by: TianaB
[This review was collected as part of a promotion.] I love this Nespresso machine so much! The coffee is SO good, I tried it with the Melozzo which is a full cup of coffee and it’s delicious and the machine is so quick but also quite quiet in the morning. Excited to make this a part of my morning routine!
Written by a customer while visiting Nespresso USA