Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,383 Reviews)
Rating breakdown 7,383 reviews
5 Stars
5,751
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,258 out of
3,774)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
3
Not really my thing
on March 23, 2026
Posted by: JeanneP
[This review was collected as part of a promotion.] This smart coffee machine is heavy. I was shocked at how heavy it is. Would prefer smaller and lighter. For something new and modern its footprint in your kitchen is like having a fax machine set up. Convenience? Hmm not really. Value? The capsules are pretty pricey. Reliability? Took forever to work and out out even a small espresso. The coffee tasted very good I’ll give it that!
Response from Nespresso USABy Nespresso USA, Customer Service, March 26, 2026
We're sorry you did not enjoy this machine, Jeanne. All Nespresso machines come with at least a one-year warranty. We're here to help and ask that you call Nespresso directly, 800.562.1465, a machine expert will be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love this thing!
on March 23, 2026
Posted by: EmilyC
[This review was collected as part of a promotion.] I had a different Nespresso a while ago, and while I loved it I felt like it took up a lot Of Space. This one is the PERFECT size, and it looks beautiful on my counter. It's quick, easy and I love that it gives me the option to Make iced or hot drinks. The sample pack of pods was really nice too because there have been other coffees I've bought because the descriptions sounded liked something I would enjoy, but the actual product.. not so much. Getting to sample before committing to a full pack was fantastic.
My only complaint is with the app. It’s supposed to connect to the machine and half the time it doesn’t work for me. Outside of that, I would absolutely recommend this over any other single serve coffee maker I’ve used before!
My only complaint is with the app. It’s supposed to connect to the machine and half the time it doesn’t work for me. Outside of that, I would absolutely recommend this over any other single serve coffee maker I’ve used before!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice and easy to use
on March 23, 2026
Posted by: EsterminG
Nice way to make fast coffee, cappuchino and other type in the morning. I turn it on put the type of coffee I want and then keep getting ready for the day. My wife loves and now is a coffee daily user. The noise you just hear a little of it when its working, nothing annoying.
Written by a customer while visiting influenster.com
Customer Rating
3
Average espresso from a well made machine
on March 23, 2026
Posted by: MichelleM
[This review was collected as part of a promotion.] This machine is well made and looks nice. It has a small footprint so doesn't take up much counter space. Removable water tank and easy to use. Just push the button 3 times and wait...kind of long actually. I was surprised by how long it takes to brew one cup. Even more surprised by how loud it is. It's definitely the loudest appliance I have in my house, and I have many. But the time and volume aren't a deal breaker if the results are amazing, right? Unfortunately, I thought it was just OK or average and I kept having issues with grounds ending up in my cup. Not what you expect from a brand new machine.
Response from Nespresso USABy Nespresso USA, Customer Service, March 26, 2026
We're sorry you did not enjoy the Nespresso experience, Michelle. All Nespresso machines come with at least a one-year warranty. Please give us a call at, 800.562.1465, we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Elegant, easy and makes amazing coffee
on March 23, 2026
Posted by: VikiE
[This review was collected as part of a promotion.] I received this product for free for testing purposes.
The Nespresso Vertuo Next coffee maker has completely upgraded my coffee routine. It’s incredibly easy to use, just insert a pod, press one button, and it does everything for you. I love that it automatically adjusts the brewing settings based on the pod, so you always get a perfect cup without any effort.
The coffee quality is excellent and always with rich flavor. It can make different cup sizes, from espresso to a full mug, which makes it really versatile for everyday use.
The design is sleek and modern, and it doesn’t take up much space on the counter, which is a big plus. Cleanup is also super simple since the used pods are automatically ejected into a container.
Overall, this machine is perfect if you want high quality coffee at home with minimal effort. It feels like having a little café right in your kitchen.
The coffee quality is excellent and always with rich flavor. It can make different cup sizes, from espresso to a full mug, which makes it really versatile for everyday use.
The design is sleek and modern, and it doesn’t take up much space on the counter, which is a big plus. Cleanup is also super simple since the used pods are automatically ejected into a container.
Overall, this machine is perfect if you want high quality coffee at home with minimal effort. It feels like having a little café right in your kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful way to make espresso at home
on March 23, 2026
Posted by: ChristenW
[This review was collected as part of a promotion.] I didn’t know what I was missing until I set up my new Nespresso machine and now I am so glad to have it as an addition to my kitchen. Setup was so easy- just plug in and fill reservoir with water. I love the slim design that takes up little counter space and the look is sleek and modern. The sample box of the coffee pods was helpful so I could try different kinds, not to mention the packaging was so fun that appears made to look like a box of chocolates. I love the container for the used pods so I don’t have to touch the hot pods to dispose of them. The machine is quick and fairly quiet compared to traditional espresso machines. I love being able to make lattes at home rather than just brewed coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
5
If you’re looking for a hassle-free way to make qu
on March 23, 2026
Posted by: SauravM
[This review was collected as part of a promotion.] Nespresso Vertuo Next has completely upgraded my coffee routine, the biggest highlight is how simple and convenient it is. Just pop in a pod, press one button and you get a rich flavor cup in seconds.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee, effortlessly
on March 23, 2026
Posted by: VyN3
[This review was collected as part of a promotion.] As a coffee lover, I really enjoy the Nespresso Vertuo Next in white—the sleek, modern color looks beautiful in my kitchen and adds a clean, stylish touch. The coffee is consistently rich, smooth, and full of flavor, with a lovely crema that makes each cup feel a bit more special. What I appreciate most is how quick and easy it is to use, especially on busy mornings when I don't have time for a more involved brew. It gives me that café-quality feel at home without any effort, which makes it a great everyday machine.
Written by a customer while visiting Nespresso USA