Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Best Machine!
on October 24, 2023
Posted by: Jen
from New York
[This review was collected as part of a promotion.] I’ve been buying bottled coffee/cold brew from supermarkets for years now and finally decided to get myself a coffee machine. Nespresso was not my first choice but I am so glad that I have chosen Nespresso! It has changed my life and my love for coffee has grown so much!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy the Vertuo Next model!
on October 24, 2023
Posted by: Coffeegalri
I’ve had this Nespresso next machine for less than two years and it really has been temperamental out if the box. Today it started throwing error messages and flashing the message it needed to be cleaned, despite the fact it was descaled last week and is cleaned regularly. I treat the machine well and only use filtered water and clean it regularly. This model was purchased for my home office and is a bust! I would not recommend purchasing it. For reference, I’ve had a Vertuo Evoluo model that’s run without issue for four years and makes better tasting coffee than the Next model that broke.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect Cup Everytime
on October 24, 2023
Posted by: gabnicole
My nespresso makes my morning coffee routine a breeze. Each cup brews so quickly & filling up the water compartment + adding the pods is very simple.
Written by a customer while visiting influenster.com
Customer Rating
5
Great Machine
on October 23, 2023
Posted by: Jay13
from New Jersey
I received this machine last December and I am so pleased with the quality of the coffee as well as the simplicity of this specific machine. The Vertuo Plus is sleek, fits into narrow-ish spaces and isn't overly heavy which makes it easy to pick up and clean. I'd definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on October 23, 2023
Posted by: unhappy
This thing is a piece of junk. I've had it for less than two years and it stopped working. Tech support agreed there was an issue and said there was nothing they could do. This is after my milk frother died after like 14 months. These machines suck.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lovely machine and easy to operate!
on October 23, 2023
Posted by: BCme23
from Littleton, CO
[This review was collected as part of a promotion.] I have been wanting this machine for a long time. I finally bought it and am soooo.glad I did!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Classic, Classy Machine
on October 23, 2023
Posted by: SLG
from Nassau County, NY
[This review was collected as part of a promotion.] My husband gifted this to me around a month ago. My coffee drinking experience has become next level. I have been working on using less sugar in my coffee and the answer is in Nespresso! The quality makes the need for additives in the coffee almost non-existent.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would not recommend
on October 22, 2023
Posted by: KD
I was initially excited to upgrade my coffee experience. Sadly, my machine just completely stopped working. I attempted all the different troubleshooting instructions. Nothing works. It will now be thrown out. The machine was used lightly, and only a few times throughout the week, so I expected it to last me more than a little over a year. I am now stuck with a ton of pods. I recommend looking at other coffee machines or sticking to the simple brewing ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll – free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our machine experts will be delighted to provide some troubleshooting steps to resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA