Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Great coffee! Love this so much!
on October 27, 2023
Posted by: LAlynne
from Los Angeles
[This review was collected as part of a promotion.] We love coffee and were die-hard French press people until we stayed with some friends and they served us the best coffee ever. We immediately purchased this machine and have been thrilled. We don't have to explain how it works to visiting family, it's consistent and easy and absolutely delicious coffee. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
COFFEE SUPPERB NOTTHE MACHINE.
on October 27, 2023
Posted by: MY COFFEE DILEMA
from Miami, Florida
this is my third machine and yes the coffee is spectacular but the machines works good for sometime and then it starts giving problems. I do all the trouble shooting to make it work again and she does but again she stops. Now I have a dilema, I love their coffee but IO cannot be buying a machine every two years, they are not cheap. We are big coffee drinkers, we use about 200 or 300 capsules a month. Again the espresso is excellent excellent excellent but the machine is not iqual to the quality of the product. I am thinking of getting a Kourig to see how it works.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine isn’t working to your satisfaction. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us to troubleshoot with a machine expert. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't last
on October 27, 2023
Posted by: NR
from Fairfax VA
Machine quit after 1 year...descaled and worked for another 2 months, and quit again. Too much time spent trying to fix it, so won't be purchasing this brand
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine wasn’t working to your satisfaction. We’re pleased to see you’ve replaced your machine with our new Vertuo Pop+ machine. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. Enjoy continuing your Nespresso coffee journey with your Vertuo Pop+ machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving the functionality
on October 26, 2023
Posted by: Blake777
from Idaho springs, CO
[This review was collected as part of a promotion.] I really enjoy the aesthetic that this machine gives. I also really enjoy this week design in functionality of this message machine being able to create all different kinds of coffee is such a plus
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointment in a Cup
on October 25, 2023
Posted by: Laura
I love Nespresso coffee, but the Vertuo Next is not a good machine. My first one was so loud I compared it to a plane taking off. Nespresso was kind of enough to replace that one, but now the replacement stopped working. I pressed start one morning and it wouldn’t work. We did the regular troubleshooting and they said it’s a device issue. This has all happened in under 3 years, too. So disappointing!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, October 27, 2023
Thank you for your honest review. We are dismayed to learn of your experience with our Vertuo Next machine. We take pride in providing high quality products, and this does not meet our standards by any means. Our machine experts would be delighted to further discuss your concerns and help resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Top
on October 25, 2023
Posted by: physicalbeauty
it is a top product! i like the coffee machine. you have so many types of capsules. you never get tired of it. it is also very easy to use, highly recommended.
Written by a customer while visiting influenster.com
Customer Rating
1
Was great while it lasted
on October 25, 2023
Posted by: kinyen
from Maryland
Like a lot of other reviews, I had my Next for a year and a half before it broke down. It was great - I used it daily and cleaned it regularly. A few weeks ago, it started leaking from the top (every troubleshooting guide talks about leaks from tank) and now the button doesn't even work - it lights up, but does nothing when I press it. It's a shame, I did like it while it worked
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 26, 2023
Thank you for your review. We hope you know that we're always here to help. We offer a lifetime of comprehensive troubleshooting, and we'd like to assist you. Please give us a call at 800-562-1465 where machine experts are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad quality - doesn't last
on October 24, 2023
Posted by: MN2023
from Minneapolis, MN
I had this machine replaced after 1 year - and Nespresso sent me a new machine as it was under warranty. I have now had this machine for 2 years - and suddenly doesn't work. I descale and clean regularly. This model of machine is a piece of crap. So frustrating the amount of times I have had to troubleshoot these machines, and the amount of money spent and they still don't work or last!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA