Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
4
Overall great
on December 17, 2023
Posted by: Karo29
[This review was collected as part of a promotion.] I love the convenience that this machine gives me! The mechanism that opens and closes the top is finnicky for me, sometimes I have to press it two or three times for it to work. Other than that it seems to work great so far! I also ordered a bunch of sleeves and maybe 20 or so were partially crushed.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, December 19, 2023
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We understand you are experiencing issue with the 'head' of the machine opening and closing. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call for assistance with your order as well. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
BEST NESPRESSO YET!
on December 17, 2023
Posted by: DRP
from NJ
[This review was collected as part of a promotion.] This is my third Vertuo (all others still in use!) I only drink Lattes, my wife only drinks coffee, my daughter only drinks decaf. There is one Vertuo pod that that will please anyone. Great coffee at a reasonable price!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Nespresso my favorite coffee
on December 17, 2023
Posted by: Feigie
from Los Angeles
[This review was collected as part of a promotion.] I am a coffee lover and my new purchase of coffee keeps me awake and happy all day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on December 17, 2023
Posted by: Jean
from Charleston,SC
[This review was collected as part of a promotion.] I love all the coffees I have purchased from Nespresso and I have purchased quite a few. Delicious and totally refreshing. I love trying the new seasonal ones and always make room on the shelf for more.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee sleek machine
on December 17, 2023
Posted by: Anonymous
from Flower Mound, TX
[This review was collected as part of a promotion.] A nice looking machine for your countertop that makes an excellent up of coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best!
on December 17, 2023
Posted by: CoffeeLvr
from Florida
[This review was collected as part of a promotion.] I can’t go a day without my Nespresso! Love this machine and the milk frother!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
No. Please no. It’s not worth the hassle
on December 16, 2023
Posted by: audjan
from Texas
Absolutely NOT. You can see from the multiple comments that these are not built to last. Your only option is to send it back for 65 for repairs. Or buy a new one. I don’t want to spend any extra money if I don’t even know if it will work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 18, 2023
Hi Audjan, thank you for your review. We are dismayed to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Won’t recommend this machine
on December 16, 2023
Posted by: RJ
from Minneapolis, MN
Consistent machine issues. Have called Vertuo customer service multiple times. I don’t the design works great. Coffee grains get stuck and I spend more time cleaning that making coffee. Very poor design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 18, 2023
Hi Rj. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. We have arranged to have a Machine Expert contact you at the number we have on file for you. Call backs can occur within 24-48 hours from being submitted. For immediate assistance please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA