Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
Lemon of a machine
on February 2, 2024
Posted by: Sjd
from Clermont Fl
Only 1 year and garbage sent in 2 times 1st leaking tank 2nd they wouldn't tell me machine wouldn't open now leaks from under front of machine 65 to fix if possible 0r 35 percent off new one ridiculous oh and not off any machine only certain ones tossing in garbage where it belongs
Response from Nespresso USABy Tara B, February 3, 2024
Thank you for your review. We are disappointed to learn your Vertuo Plus machine doesn’t meet your expectation. You mentioned your machine being out of warranty and you are aware of our out of warranty options, however, we recommend calling in to speak with a Machine Expert supervisor with your concerns, at a time that is convenient for you, they may be able to offer some other options that work in your favor. We are available 24 hours a day and 7 days a week via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus Birthday Gift
on February 2, 2024
Posted by: WarrenandChelsea
from Akron, OH
[This review was collected as part of a promotion.] I purchased the VertuoPlus Grey & Aeroccino3 Milk Frother for my wife's birthday and she loves it!! Easy to use and selection of flavors is great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after six months
on February 2, 2024
Posted by: Mamie101
from San Antonio, TX
I used this maybe twice a week for less than six months and then it broke. Very, very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 3, 2024
Thank you for your review. We are dismayed to learn you are experiencing issues with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us via our toll-free number 800-562-1465. Our machine experts will be delighted to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso......Nice gift
on January 31, 2024
Posted by: Charlottetoo
from Ft Lauderdale
[This review was collected as part of a promotion.] I sent a Nespresso machine to my son who had attended me after some surgery. He loved mine so I had one sent to him. He loves it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I can see why these are so popular
on January 31, 2024
Posted by: leandaa
I used this at a friends house and I was impressed. I had no idea how to use it but found it self explanatory and easy to figure out. The brewing speed was really good and the smell was amazing. This machine brings coffee shop quality coffee. The only thing that would be good would be to somehow have the water measure attached and to beep if it’s low.
Written by a customer while visiting influenster.com
Customer Rating
4
Makes great coffee
on January 31, 2024
Posted by: Cindi
from Florida
[This review was collected as part of a promotion.] I love the look of the coffee machine and the fact that it makes great , unique tasting coffee in many sizes. I love the recipes that can be made..What I don't like is that the machine will break easily and usually only lasts a year or two before having to purchase a new one...
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE
on January 31, 2024
Posted by: Jacksonnespressolover
from New York, NY
[This review was collected as part of a promotion.] Absolutely love this coffee and especially espresso. I haven’t found a machine that can brew like these do. Learned about this from my job and immediately purchased one. 100% recommend to anyone who like hot/iced coffee or espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Machine
on January 31, 2024
Posted by: Chris
from Los Angeles
[This review was collected as part of a promotion.] We bought this machine a few weeks ago and love the sleek design. It's easy to use and the coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA