Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
2
Great coffee, awful durability
on March 19, 2024
Posted by: bdon115
Makes delicious coffee, but is wildly fragile. We’ve replaced ours 3 times in about 2 years. Not only is it a huge inconvenience, we waste a dozen pods trying to get it working again each time.
Response from Nespresso USABy Allison, Customer Service, March 20, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on March 18, 2024
Posted by: dawnozz
We’ve had a couple of coffee machines and this one is definitely the best. The flavours you can buy and variety of different styles of coffee are fabulous.
This machine is easy to clean and you can get free descaler when you’ve purchased so many pods
This machine is easy to clean and you can get free descaler when you’ve purchased so many pods
Written by a customer while visiting influenster.com
Customer Rating
1
DO NOT BUY
on March 18, 2024
Posted by: xb3
from south caroiina
I rated 2 stars yesterday. made a cup of coffee in it red lights blinking again. NO STARS is better fitting rating for this machine. Into the garbage it goes.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 19, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not meeting your satisfaction. Our machines come with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please contact us as soon as possible to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
2
poor performance
on March 17, 2024
Posted by: xb3
Received for present worked great for first two months now need to reset machine before each use than crap shoot if it works after that. Gave it two stars because I haven't threw it away yet next review will be a one and done, Very disappointed in product and recommend mocha pot or a Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, March 18, 2024
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Recommend this machine to EVERYONE I know
on March 17, 2024
Posted by: laurenm982
Boy was this a step up from my college Keurig. THIS is the Nespresso model everyone needs to be getting - the other models seem to have technological issues but this one has never failed me and I’ve had it for 3 years now. Makes coffee shop level coffee and the matte black is so chic in my kitchen.
Written by a customer while visiting influenster.com
Customer Rating
5
Great quality
on March 17, 2024
Posted by: Anonymous
Great coffee quality, I am in love with this coffee machine! It has a great design and it’s so easy to use! The variety of different coffee flavours is amazing!
Written by a customer while visiting influenster.com
Customer Rating
5
Game changer
on March 16, 2024
Posted by: DanielleW
The best coffee maker I have ever owned. Don’t get me wrong I love a good coffee pot cup, but the coffee from this machine is tastes good with a nice cream. The fact that you can also make espresso and lattes is a HUGE plus!
Written by a customer while visiting influenster.com
Customer Rating
1
Avoid this machine at all costs
on March 16, 2024
Posted by: Realhawker
from New jersey
This is the worst machine I’ve ever owned in ~10 years of Nespresso ownership. The app does not really help. The most frustrating capsule insertion of any machine ever. Holds less water than my last one. Capsule eject holder spills easily. This is probably the machine that takes me away from Nespresso ecosystem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, March 18, 2024
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA