Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
3
Great - till it died
on March 27, 2024
Posted by: OM
from Phoenix, AZ
It's been less than 2 years and my machine just stopped working. It won't turn on to even troubleshoot. Called Nespresso and there was nothing they could do, they gave me 2 alternative options. It was a great machine while it lasted but super disappointed that it failed so quickly.
I would recommend this to a friend!
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Hello. We appreciate your honest feedback, and we are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with an at least one-year warranty, and a lifetime of troubleshooting support. Your review will be noted to our product team.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on March 26, 2024
Posted by: Not good
Don’t buy the Vertuo next. This machine has issues. I have it since 1.5 years and it does not brew coffee anymore unless I run a cleaning round and clean the barcode. It is a well known issue apparently and Nespresso does not help at all with replacing it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Thank you for your review, and your honest feedback is appreciated. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. We will be sure to note your review to our product team for quality purposes.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good and quick coffee maker
on March 26, 2024
Posted by: SallyH
I’ve been using my Nespresso machine for years now. It’s cheaper than going to the coffee shop and I can get a good cup of coffee in a few minutes. Will continue to use.
Written by a customer while visiting influenster.com
Customer Rating
5
Love my nespresso
on March 26, 2024
Posted by: AmbersCoffee
from New York
My machine works great! Was so easy to set up and I save so much money on coffee now that I am making coffee at home. The coffee tastes amazing and is actually strong. I also love that I can mail back my old pods so they aren’t just getting thrown out. I also have been getting the Caramel Starbucks Pods! Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on March 26, 2024
Posted by: Jake
[This review was collected as part of a promotion.] We bought this right before the snow storm and was a perfect way to hunker down but still get great coffee
Written by a customer while visiting Nespresso USA
Customer Rating
5
Durable!
on March 25, 2024
Posted by: Ivygreen
from Jacksonville, FL
Great durability. Used mine for 4 years so far. No problems. I just clean on a regular basis 😊
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the coffee shop quality at home
on March 25, 2024
Posted by: dnothwehr
from Twin Cities, MN
[This review was collected as part of a promotion.] Can't wait to use my Nespresso each and every morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on March 24, 2024
Posted by: Cassidy217
from Detroit, mi
I wish I could rate this product 0 stars. This is the worst coffee pot I have ever owned. On to the second one and had to ship it back to Nespresso and still isn’t working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 26, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA