Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
Fills Cup to Incorrect Amount
on April 3, 2024
Posted by: boozmd12
from Fort Wayne, IN
Bought a few days ago and just arrived. It came with the sample pack, and it doesn't seem to be recognizing the pods correctly as it fills the mug with the incorrect amount of coffee. 7oz pods fill mug to like 3 oz. 5oz pods fill mug to 2 oz etc.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 5, 2024
Thank you for your review. We're dismayed to learn that your Vertuo Next machine is not meeting your satisfaction. It sounds like the machine may possibly need to be reset to factory settings. You'll find instructions on our website or in your user manual. Use a spent capsule to test the pour so as not to waste any and if you're still not satisfied, call 800.562.1465 for assistance. One of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Does not make good coffee
on April 3, 2024
Posted by: Kelley
from Idaho
I have a vertuo plus and this vertuo next does not make the same caliber of coffee as the Plus. It pretty much sucks and is akin to a Keurig cup of coffee. lame.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
How did I live my life without this machine?
on April 1, 2024
Posted by: dar777
from Poway, CA
[This review was collected as part of a promotion.] After over a year of talking myself out of buying a Nespresso, I finally caved and I don't regret it for a second. It is so easy to use and the coffee is amazing. I am hooked!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 31, 2024
Posted by: Unnlocked
from Prescott, AZ
[This review was collected as part of a promotion.] I already had this model at home and decided to get a second one for the office. This has been a hit and now people can’t believe they went so long without this.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 31, 2024
Posted by: Mari
from California
[This review was collected as part of a promotion.] Great machine , Im happy to have good quality easy epsresso shots at home now!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after warranty expires
on March 31, 2024
Posted by: 2nd broken vertuo
from California
Breaks outside of warranty. This is my second vertuo (first broke outside of warranty, also)
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 1, 2024
Thank you for your review. We’re sorry to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
coffee not very hot
on March 30, 2024
Posted by: Bill
from NY
My complaint is the coffee is not very hot. I currently have a Mocha Master by Technavorm that makes excellent, HOT, coffee. I received this Vertuo as a gift from my daughter so I have to use it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, April 2, 2024
Thank you for your review, Bill. We are dismayed to learn that the temperature of the coffee coming from your Vertuo Plus is not meeting your satisfaction. Your machine has a one-year warranty and comes with a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please contact us as soon as possible to address your machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty ends
on March 30, 2024
Posted by: Jw
from South carolina
I purchased this machine 15 months ago. It’s used once per day. This morning it died. Nespresso offered me the 35% discount, but everything in their website is 30% off. Reading today, I see that many other individuals who purchased machines at the same time as me had this issue. Won’t purchase this machine again, but will co aider others.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 1, 2024
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA