Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Delicious
on April 12, 2024
Posted by: pimplepopperpa_sa
Best at home coffee and espresso machine on the market. Flavors are delicious and ability to add frothed milk with such ease is a game changer. Pods are convenient
Written by a customer while visiting influenster.com
Customer Rating
5
Love this product.
on April 11, 2024
Posted by: lesliej60
After visiting London, we were hooked on the Nespresso machine coffee. Not just the coffee but the Expresso is great for iced coffee. We are in love.
Written by a customer while visiting influenster.com
Customer Rating
5
Love
on April 11, 2024
Posted by: charityj6
This is one of my guests favorites. Everyone uses it when they come to visit me. The espresso taste amazing and if you know some good recipes you can make it just like your favorite baristas do! The cleaning is sooooo easy!
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee, very traditional
on April 11, 2024
Posted by: Hollywood
from Smyrna, Ga
[This review was collected as part of a promotion.] This is one of my favorite coffees. I love the unflavored blends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Even Better
on April 11, 2024
Posted by: Dr M
from Miami, FL
[This review was collected as part of a promotion.] I upgraded my Vertuo to the latest Vertuo Next model a few weeks ago. This makes even better coffee. Perfecto!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
erratic and cumbersome to fix
on April 10, 2024
Posted by: popeye
from on the water
the it works its great. but frequent issues the are difficult to interpret and correct make using this machine frustrating. Especially when its first thing in the morning and haven't had your coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., April 11, 2024
Thank you for your review. We're disappointed to hear this, and we hope you know that we're always here to help. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not a long lasting machine.
on April 10, 2024
Posted by: SaraB
from texas
I have owned this for a year and a half. At first it was excellent. We clean it and descale it regularly. Now it really struggles to brew, most of the time blinks orange and will not engage the water. The top also gets extremely hot when it will not brew. We have wasted several pods! I give this 2 stars. A well maintained machine should last longer than a year and a half.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good brew; not so good operation
on April 10, 2024
Posted by: Deb
from Fairfax, VA
I bought the VertuoNext 6 months ago as an upgrade to my Keurig and have used it daily since then. While I prefer the Nespresso brews, smooth operation of the Vertuo Next is inconsistent. What I have learned in 6 months:
First, I have also experienced the unexplained leaking from the bottom of the machine Most of the time, the VertuoNext works fine. However, it randomly deposits large amounts of water on the counter. I’ve had this happen around once/month. Because I don’t see it at first, it’s difficult to troubleshoot the cause in all cases. One time the used pod dispenser filled with brewed coffee to the point of overflowing onto the counter. This happened when I used a damaged pod but bent the rim back in place as Nespresso recommended. Don’t use damaged pods at all.
Second, I selected the VertuoNext because of the combination of variety in brew sizes and the water reservoir size. I’m finding that we don’t use the larger brew sizes as originally anticipated and stick to 8 oz coffee or smaller. Even with the coffee size, we are refilling the water reservoir frequently - generally after 3 brew cycles because we don’t want the reservoir to run dry mid-brew. Letting the reservoir to run dry mid-brew upsets the programming and has resulted in inaccurate amounts of water in the next brew cycle and potentially another cause of water on the counter.
Lastly, closing the lid is a two handed operation to get adequate pressure to pierce the pod and lock the lid properly. Not a show stopper but you have to pay attention to make sure it is done correctly or face the blinking red error light.
The VertuoNext brews decent coffee and espressos. However, in hindsight, I wish I had heeded the other reviews and gone with the machine with the automatic lid, larger reservoir and fewer reported issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., April 11, 2024
Thank you for your review, Deb. We're disappointed to hear this, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty with repair and replacement options. Please give us a call to speak with a machine expert to discuss next steps. We are available 24 hours a day, 7 days a week at 800-562-1465. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA