Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Better than instant coffee
on April 25, 2024
Posted by: leahc270
I’ve had this for about 4 years. Works well, just need to clean it regularly with water and the special solution from Nespresso (once coffee starts tasting bitter). Once scaled and cleaned, coffee tastes great again. Has helped me save $$$ from stopping at big name coffee shops.
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome Machine!
on April 24, 2024
Posted by: rach22
from Atlanta
[This review was collected as part of a promotion.] I love my Nespresso! It’s been so fun having delicious lattes every morning and trying new pods. The machine is quick and easy to work
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on April 24, 2024
Posted by: SWS
from Fort Collins, CO
[This review was collected as part of a promotion.] My VertuoPlus Deluxe is the best coffee maker I've ever had. Nespresso coffee brings me so much joy every morning! I've tried many different flavors and love all of them - especially the darker roasts. My favorite part is how frothy the coffee brews. It's better than a coffee shop gourmet pour! Love my Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks down too oftern
on April 24, 2024
Posted by: SopDo
from Los Angeles, CA
This machine is so inconsistent - it runs well for a while, and then just stops. Very nice looking piece of equipment, but has caused me so much frustation due to its constant hickups.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 25, 2024
Thank you for your honest review. We're disappointed to hear this, and we hope you know that we're always here to help. We can see that an escalated callback has been arranged for you. As always, we are available at 800-562-1465, 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Short life..... no warranty after 12 months.
on April 24, 2024
Posted by: Turfman
from Nc
Died after 14 months, just after the warranty ended. So it was trash and I was only offered a discount to buy a new machine. There web site offered similar discount to all buyers, so I wasn't impressed.
I would not buy again as it seems many have similar problem. If they believe in there product, offer a 2 year warranty so the buyer has some reassurance when buying it. Or fix the machine so it lasts several years like you would expect an expensive coffee pot to.
I would not buy again as it seems many have similar problem. If they believe in there product, offer a 2 year warranty so the buyer has some reassurance when buying it. Or fix the machine so it lasts several years like you would expect an expensive coffee pot to.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 25, 2024
Thank you for your honest review. We're disappointed to hear this, and we hope you know that we're always here to help. If you'd like to arrange an escalated call to discuss next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Price point matches the quality of the product
on April 22, 2024
Posted by: Kim92
from Cincinnati, OH
This is my first Nespresso machine, I purchased in January 2024 and I love it! I use it every day and find it easy to use and love the size of the machine because it doesn't take up too much space on my counter. Crema is perfection and coffee tastes great every time. I appreciate that the shelf is movable so you can adjust for cup size. Price point matches the quality of the product. If you are aiming for the electric "easy to open/close" model then you will need to spend some more money.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome features!!
on April 22, 2024
Posted by: DEb
from Oregon
[This review was collected as part of a promotion.] I love my Nespresso VertuoPlus! Second one I’ve owned in 4 years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works great until it doesn't
on April 22, 2024
Posted by: CherylBS
from Baltimore, MD
I love this machine, makes great coffee. Hard to live without once you get used to it. The problem is that it doesn't last long at all. Lots of ways that the machine call malfunction. Different parts get clogged, etc. Then it's useless. Our original was replaced less than a year ago and now the new one is broken. From my attempt at online troubleshooting, I can tell I'm not alone. Lots of orange light errors and customers who are very unhappy with the reliability. Purchasing a new model...fingers crossed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 23, 2024
Hi Cheryl, thank you for your review. We’re sorry to learn that your Vertuo Next machine is no longer brewing successfully. We recommend filling your water tank with hot tap water (as hot as you can get it, just not boiling) and set it back on the machine. Let it sit for 30-45 minutes, and then run a priming cycle (first use cycle). We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA