Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
3
Great When It Works
on April 29, 2024
Posted by: BOHUNK
from Savage, MN
I haven't had this a year and it was fine at first, went from working sporadically to not working at all. I've descaled it, cleaned it, tried to reset it , and now it just doesn't work at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, April 30, 2024
Thank you for your review. We share your disappointment that you've experienced issues with your Vertuo Next machine. The device has a one-year warranty, and we provide lifetime troubleshooting support. We recommend that you reach out for troubleshooting. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Unique Coffee Experience
on April 29, 2024
Posted by: Anonymous
from Johnson City, Tennessee
[This review was collected as part of a promotion.] The VertuoPlus make the best and move unique coffee I have ever had...I am amazed!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
MADE FOR COFFEE LOVERS!
on April 28, 2024
Posted by: SeymoneJ
Literally the BEST investment I’ve made this year! My husband has been telling me to get it because he knows I would love it as a coffee drinker and I was always so hesitant but now I’m wondering why did I wait so long. The Nespresso Vertuo is top tier in quality, the brewing is seamless, it’s easy to keep clean and the coffee that brews is unmatched. The frother is a bonus coming from using a handheld, this frother is by far so much better and the overall use is an experience every day I use it.
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee!
on April 28, 2024
Posted by: nohelym1
This coffee machine has changed the game! The foam on the top is so creamy! The coffee doesn’t feel or taste like it’s watered down compared to other coffee machines I’ve tried.
Written by a customer while visiting influenster.com
Customer Rating
5
Transformed to a True Believer
on April 26, 2024
Posted by: NinaS
from New York City
I have had my Nespresso since after the holidays and I am in love.
Originally a Keurig user but have been transformed.
The coffee from the Nespresso is always hot and the crema is the tops...
Cannot wait until more flavor are added..
Originally a Keurig user but have been transformed.
The coffee from the Nespresso is always hot and the crema is the tops...
Cannot wait until more flavor are added..
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality
on April 26, 2024
Posted by: brittanycasey27
Best machine out there! I look forward to my morning coffee everyday and I never have to leave my house to get it! I make my own salted caramel latte with the golden caramel nespresso pods, a little bit of cream, and a drizzle of salted caramel sauce. Fast brewing- way quicker than Keurig, plus the coffee tastes like it’s coming from an expensive coffee shop. Well worth the price of the pods.
Written by a customer while visiting influenster.com
Customer Rating
1
Great…until it isn’t
on April 26, 2024
Posted by: Useless
from Solana beach, California
Loved my machine…until it started dying. Mine started leaking and stopped brewing properly and I tried descaling it at around 10 month hoping that would work…it did. For about another two month. Meaning just enough for the warranty to expire. Now I’m out of a machine, no coffee in the morning and expensive Nespresso pods. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on April 25, 2024
Posted by: Oasis20
from Portland, OR
It leaks from the top sides when brewing the xl pods.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, April 26, 2024
We appreciate your honest review, and we are disappointed to hear that your Vertuo Next is leaking. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA