Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,383 Reviews)
Rating breakdown 7,383 reviews
5 Stars
5,751
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,258 out of
3,774)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
OG coffee machine
on April 2, 2026
Posted by: SamT
This was my initial coffee machine when I did not have a Brevile. Nespresso is always impressive with how fast it works. I buy coffee pods and make different coffee recipe recipes using syrup. The temperature is nice and perfect, easy maintenance. I got the grey one cause it looked different than the ones everyone have in black
Written by a customer while visiting influenster.com
Customer Rating
4
Love Nespresso - Vertuo Next +/-s
on April 2, 2026
Posted by: WB
from St. Paul MN
[This review was collected as part of a promotion.] I like the larger size cup capability. I don’t love the lock/unlock feature. I like the Vertuo Pop design better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
🔥
on April 2, 2026
Posted by: SantiagoP
[This review was collected as part of a promotion.] This is the best coffee machine hands down. this machine works wonders and always leaves the coffee tasting great, it’s an easy clean up due to the coffee pods getting retrieved after each use. it’s also a non plasticy feeling that definitely deserves to be mention. if your serious about coffee and taste this is the best run for you money.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Electronics Don't Hold Up
on April 2, 2026
Posted by: Ali030
from Indiana
I got this for Christmas 2 years ago - it worked great until it didn't. The electronics randomly malfunctioned and the machine no longer works/turns on. I called in for help but they said I could pay to get it repaired or get a slight discount on a new machine. Not sure it's worth it if it only lasts 2 years!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 2, 2026
Thank you for your review. All machines come with a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
It could be perfect
on April 1, 2026
Posted by: ZaaraB
[This review was collected as part of a promotion.] This Nespresso coffee machine brings a sleek, modern touch to my kitchen counter and does not take up much space. It heats up quickly, is simple to use, and I love that it’s smart enough to automatically brew based on the pod I insert. Almost every morning I get a cup of coffee that’s thick, velvety, and topped with a rich layer of foam. However, at times, the pod isn’t sealed properly, and the spinning mechanism fails to grip it, which leads to leaks and water pooling inside the capsule container. I also ran into a frustrating issue during descaling—the machine froze mid-process, and I had to perform a full factory reset just to get it working again. The app connectivity is another pain point. Pairing is inconsistent, and the connection drops often enough that I’ve stopped relying on it altogether. Overall, the machine delivers an excellent cup of coffee with impressive ease and style, but technical hiccups and app instability keep it from being a perfect coffee maker.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not as good as I’d hoped for
on April 1, 2026
Posted by: JB20
[This review was collected as part of a promotion.] The performance is so-so. It is a bit loud and vibrated my counter when it’s dispersing. It’s made of cheap plastic mostly. I was wanting to like this but the pods contains some toxic ingredients and it passes through the inside coating them the aluminum. I did not like the flavor of the coffee. The size is nice as it’s slim but the longest length is a bit excessive as it’s narrow and long. It does have many cup sizes that you can adjust. I would not recommend this product. I appreciate being able to try it.
Response from Nespresso USABy Nespresso USA, Customer Service, April 5, 2026
Thank you for your review. We are sorry to learn our Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy to use!
on April 1, 2026
Posted by: BeckaH
[This review was collected as part of a promotion.] I was so excited to receive my espresso machine. I was a little jealous of all the people that Influenster blessed. Then I got mine!! Worth the wait. Its so easy to use..you literally have a cup of yummy espresso in like 3 mins tops. You just put your pod in and close the lid. Add your water in the container attached to the Nespresso. Then it starts to perk. So easy. I like to add some Cold foam to mine just to weaken the strong taste of the espresso. Not always...but sometimes. We have already been using this every single morning since we got it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on April 1, 2026
Posted by: TinaF
[This review was collected as part of a promotion.] I love that this coffee machine is very easy to use, just put in the capsule and press a button. The design is simple and slim so it doesn’t take up much space on the counter. You can make different types of coffee, from espresso to full size cups and it offers 6 brew sizes. It also has an adjustable cup tray so you can fit different cup sizes easily. The only downside for me is the temperature, coffee is not warm enough especially if you like hot coffee.
Written by a customer while visiting Nespresso USA