Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
Not a great model, disappointed
on May 10, 2024
Posted by: Vertuo Next Review
from San Diego, CA
It's really frustrating, you know? I've been using my Vertuo Next, treating it with care each day. However, after just five months, it's been acting up on me from time to time. Sometimes it just won't start, causing so much hassle. And I'm a huge fan of Nespresso, but this machine has been a letdown. I can't help but feel disappointed. I wish I'd gone with another model. It's just not right that it's giving me so much trouble when it hasn't even been a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, May 11, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
3 Years going strong!
on May 9, 2024
Posted by: Bobby
from North Dakota
Bought this machine in the vain hope that my wife would stop making daily Starbucks trips. Sadly that wasn't the case, but she has stopped going in the morning thanks to this machine! She uses it daily and loves it. By far the best coffee machine we have ever owned. As for me, as a person who doesn't drink any sort of coffee, really wish I could find a hot chocolate capsule, so I can enjoy the machine as well. Rather then just adding water and dumping out my wife's used coffee pods. Would recommend this machine to anyone who wants to upgrade their coffee life.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Does not last.
on May 9, 2024
Posted by: jval94
I bought this about a year ago. In the beginning it was great. But as soon as the year mark hit, even with the proper care, it stopped reading the capsules. I've wasted SO many capsules trying to make a single cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, May 10, 2024
Thank you for your honest review, Joce. We're disappointed to hear of your machine experience, and we hope you know that we're always here to help. If you'd like to arrange an escalated call to discuss next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good
on May 9, 2024
Posted by: yllis
It’s a decent coffee machine and cheap alternative. Cleaning is easy and coffee is good not as good as freshly grained coffee beans but will do for some time. Also it’s quick
Written by a customer while visiting influenster.com
Customer Rating
4
Simple, Good Machine
on May 6, 2024
Posted by: Courtney
from Florida
Lots of negative reviews on here but wanted to say my machine works great. I've had it for almost a year now and really no significant issues (very VERY occasionally I have to take the plug out and out it back in). The app kind of sucks but fortunately all the features can be used without it. Good machine, good coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away!
on May 6, 2024
Posted by: Skywayman
I’ve owned 3 Vertuo Next machines and ALL 3 have broken after meticulous care and frequent maintenance. A simple Google search about this machine shows that there is ongoing problems with the system and Nespresso refuses to admit fault in the design of this machine. Purchase another machine or shop with another provider as this one is a ticking time bomb.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 8, 2024
Thank you for your review. We’re disappointed to learn of your recent experience with your Vertuo Next machines not meeting your satisfaction, and we sincerely apologize for any inconvenience. Our goal is to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience in your account for review. We would be happy to arrange a callback with a supervisor who can assist further. Please contact us at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brewing Speed
on May 6, 2024
Posted by: victoriae182
This machine is my go everyday. I drink around 3 - 4 cups daily and the quality of the coffee is 1st class. The machine is super quick brewing, the machine descaling option is really easy to follow making it so versatile
Written by a customer while visiting influenster.com
Customer Rating
1
I wish this machine wasn't so faulty
on May 6, 2024
Posted by: Willofmyown
from Los Angeles
I originally bought this machine because I love carafe style coffee. My machine kept breaking. I had it replaced twice. Eventually the next one broke & it was replaced by a factory repaired model that also broke. Eventually I was given the option to get a different model that can't make carafes. I enjoy my Nespresso but based on the reviews this problem is still going on. I wish they'd launch a new model that can make carafes but doesn't have issues of breaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 8, 2024
Thank you for your honest review and feedback. We are disappointed to learn you have experienced issues with your Vertuo Next machine, but we are happy to learn that our Machine Experts were able to assist you with repair and replacement options. We appreciate your suggestion of a variety of models that have the ability to brew carafe capsules, and we will document it and send it to the appropriate teams for review. Should you need further support, please do not hesitate to contact us at our toll-free number, 1-800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA