Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Great color and features
on May 16, 2024
Posted by: Domhoppers
from Clarksville, TN
[This review was collected as part of a promotion.] Love the limited edition navy blue, Vertuo plus. It’s a beautiful color but the automatic open/close feature is the best!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on May 15, 2024
Posted by: DO NOT BUY VERTUO NEXT
Terrible product, I'm on my 4th machine because it's a defected product line...just costing Nespresso money and my time. Annoying.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 16, 2024
Thank you for your review, Alex. We’ll be pleased to arrange for a machine repair at no additional cost, and we’re sorry you’re disappointed with the outcome. We’ve escalated this and will be in touch within 24 hours. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Size for a college dorm
on May 15, 2024
Posted by: Coffee Lover
from Texas
[This review was collected as part of a promotion.] We bought this as a graduation gift and she was thrilled! Taking it to college!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious cup every time
on May 15, 2024
Posted by: DaniP
from TX
[This review was collected as part of a promotion.] The texture of coffee that comes out of this machine is unbeatable!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee
on May 15, 2024
Posted by: Rizer
from Sheridan, WY
[This review was collected as part of a promotion.] I decided on a whim to go into the Nespresso store to look around. I was not really looking into getting a new coffee maker. Then, I tried a coffee in the store. I was sold. Now, I have two Vertuo machines.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Loud motor, no coffee
on May 13, 2024
Posted by: Tracy
I've had two Vertuo Next machines in three years. The first didn't last a year. The motor made a lot of noise but nothing came out. The trouble shooter I worked with was patient, thorough and friendly but we were unable to get the machine working so Nespresso sent me a new machine as it was still under warranty. The second machine lasted a little over a year and a half so it's no longer under warranty and I'm having the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, May 14, 2024
Hi Tracy, thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can handle every size pod!
on May 12, 2024
Posted by: Dechen
from New Mexico
Best Nespresso machine for my needs. Can handle all sizes of pods, and takes up minimal counter space.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Addicted to this machine
on May 10, 2024
Posted by: jackpot_the_giant_3934
I don’t know if I can make clear just how much I love this coffee machine. I waxed so poetic about it at the office that not only did my boss buy one for himself, but after he tried it and loved it, bought two mode for the office’s holiday raffle! So now the whole office is addicted. Honestly I don’t know how I consumed coffee before I had a Nespresso. The coffee is always well made and never bitter or burnt, and nespresso’s flavors are all delicious. I’ve had this machine for years now and it’s still functioning perfectly. I do need to descale it every so often, but the instructions are clear and the process is easy.
Written by a customer while visiting influenster.com
