Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
BUY IT NOW
on June 2, 2024
Posted by: Marz
from Havasu, AZ
[This review was collected as part of a promotion.] I am so happy with my machine! I don’t need no more starbies anymore. Best purchase ever
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on June 1, 2024
Posted by: Susie
from Pittsburgh, Pa
I’ve had two of these machines and they both broke
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, June 3, 2024
Hi Susan. We’re dismayed to learn that your Vertuo Next machine does not meet your expectations. If you’ve not paired your Vertuo Next with your smart device, we kindly ask that you pair your machine to your phone and check for any Firmware updates. If the Firmware update is successful we’d recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Nevertheless, we’ve arranged an escalated call back from a Machine Expert at the number we have on file for you and if you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Callbacks can occur within 24-48 hours from being submitted. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on June 1, 2024
Posted by: corri
from Pittsburgh, PA
I have had this machine for over a year and love it! I use it once or twice a day and have had no problems!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic coffee machine
on May 30, 2024
Posted by: mamatoayla
Fantastic coffee machine, it's such a sleek design and really well built
The quality of the coffee is amazing and they have such a great selection, to clean the coffee machine is really simple and easy
The quality of the coffee is amazing and they have such a great selection, to clean the coffee machine is really simple and easy
Written by a customer while visiting influenster.com
Customer Rating
5
Coffee
on May 30, 2024
Posted by: kristam180927_9015
I love this machine !! Makes my morning so quick and easy! The quality of the coffee is unmatched!! Super easy to make so many different drinks !! And it’s really easy to clean
Written by a customer while visiting influenster.com
Customer Rating
3
Love the coffee not the machine
on May 30, 2024
Posted by: zoel183
This coffee machine makes very good coffee but the machine it’s self has given me some trouble it takes a long time to make a small cup of coffee and the cleaning process isn’t very good there’s no way to get it back to its original form, it was great at first but I just am not happy with how long it takes. But if you’re looking for something that makes great coffee it does! Just not in a timely manner!
Written by a customer while visiting influenster.com
Customer Rating
1
Disappointed
on May 28, 2024
Posted by: Hannah
A very faint red light came on and I did everything I could to get rid of it. You could literally just barely see the light lit up. I searched Nespresso page for tips and also the internet but nothing helped. Machine would not even let me factory reset or descale it. Had the machine for not even a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
Thank you for your review, Hannah. We're confident we can come to a resolution. Your machine is covered under warranty for replacement or repair, whether in or out of warranty, so please call us. We're here 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
good company
on May 28, 2024
Posted by: EvCarku
from Boston, MA
[This review was collected as part of a promotion.] just purchased my 2nd machine, 1st broke within 2 years, they gave me 35% off for returning my broken machine. great deal i think!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA