Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
2
Internal Leak within 14 months.
on June 19, 2024
Posted by: Michelle J
from Scottsdale
Not even two years old and it started leaking significan amounts of liquid into the pod dispenser. Troubleshooting with Nespresso support led to conclusion that it had an internal leak but no longer under warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 20, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that we offer replacement and/or repair assistance through our toll-free number, 800-562-1465, even when your machine is out of warranty. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing product
on June 18, 2024
Posted by: Jenn123
from New York, NY
[This review was collected as part of a promotion.] I bought this last month and I am obsessed with it! It makes the perfect cup in under a minute. So many different coffee flavors and intensities to choose from. Made my whole coffee experience 10x better!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful investment
on June 18, 2024
Posted by: Suzi
from Myrtle Beach SC
[This review was collected as part of a promotion.] Bought about a month ago and love it.
Recommend to all my friends and family
Recommend to all my friends and family
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Purchase
on June 18, 2024
Posted by: Joyce
from San Diego California
[This review was collected as part of a promotion.] I just recently purchased my first vertió. I love it. It was well worth the price. The woman at your UTC store was very friendly and patient with all my questions. She really educated me with all your products.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift!
on June 18, 2024
Posted by: Reneem
from vacaville, ca
[This review was collected as part of a promotion.] I received this as a gift a month ago and I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better Flavor
on June 18, 2024
Posted by: Bettercoffeefinally
from Phoenix
[This review was collected as part of a promotion.] We bought our Nespresso about a month ago and are loving it! The flavor of the pods compared to K-Cups is night and day different.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Exceeded my Expectations
on June 18, 2024
Posted by: D
from Houston, TX
[This review was collected as part of a promotion.] Has everything I had hoped for in a nespresso machine. I love that it has options for customization for the perfect cup every time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great concept but failed execution
on June 18, 2024
Posted by: Angryguy
from Usa
Unreliable. Double blink red light every other day requires wash cycles. Starting the day with having to battling the machine, support only adds to the aggravation. DO NOT BUY THIS MACHINE
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 20, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected, and that our team wasn’t able to assist you. We sincerely apologize for any inconvenience this has caused. Our goal is to ensure complete customer satisfaction and deeply regret when that is not the case. We would like the opportunity to make this up to you. We would be happy to arrange a callback with a supervisor, who can assist further. Please contact us at 800-562-1465. We're confident that we'll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA