Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
Smokes
on June 27, 2024
Posted by: Dud
from Texas
Was given this as a gift and after about 2 years it started making a popping noise and started smoking. Buyer beware!!! I called Nespresso and it’s not in warranty. Machines don’t last.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, June 28, 2024
Thank you for your review. We see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
King coffee device (upgrade from Keurig)
on June 27, 2024
Posted by: Steve Q
from Irvine, CA
[This review was collected as part of a promotion.] I upgraded my coffee at home to the Nespresso! It was the best decision I have made in a long time. The best espresso machine you can get.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new Vertuo
on June 26, 2024
Posted by: COMountain
[This review was collected as part of a promotion.] Nespresso is a life changer! :) I love my new Vertuo - the ease of using the machine and the quality of all the pods is great. I've enjoyed many flavors and the decaf is delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine and cute design
on June 26, 2024
Posted by: Kay
from Los Angeles, CA
[This review was collected as part of a promotion.] I had some issues when I first started the machine. It was kept blinking in red but now it works great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coolest machine
on June 25, 2024
Posted by: Stacy
from Nampa idaho
[This review was collected as part of a promotion.] We love our Machine and the sleek look to it. It’s our absolute favorite way to make coffee now.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
No hot coffee from this machine
on June 25, 2024
Posted by: AK
from New Jersey
I bought this about two years ago and it just stopped working. I really didn’t end up using it much as the coffee was never really hot. Just luke warm. I don’t like it at all
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, June 26, 2024
Hello, and thank you for your honest review, AK. We're dismayed to learn the Vertuo Next does not meet your expectations. Quality and service are our top priority at Nespresso, and this is not the experience we wished for you by any means. Please do not hesitate to contact us through our toll-free number, 800-562-1465, so that we can assist you with these concerns. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on June 25, 2024
Posted by: Anonymous
from Oregon
[This review was collected as part of a promotion.] I love this coffee machine. It brews terrific espresso and coffee. I use it every morning. I’m going to buy one for my daughter
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing features, brews great coffee
on June 25, 2024
Posted by: Tina R
from Smithtown, NY
I’m so happy I ordered my Nespresso Vertuo over ordering another Keurig. This machine brews my coffee precisely according to the capsule I use. The coffee is hot, fresh and has a great depth of flavor. I love the auto open and auto eject feature. The capsule ejects into a reservoir bin and you can empty this bin and recycle the capsules. This is a big deal because I recycle everything can. It’s amazing how many different Nespresso Vertuo capsules you can choose from! I can make espressos, cappuccinos, lattes, macchiatos, regular 8 oz. cups of coffee. Starbucks?! Who needs them any more? My only complaint is that it’s a little loud while brewing but I’ve already gotten used to it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA