Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
4
Great coffee
on July 5, 2024
Posted by: Rene6
from MA
I bought my machine 3-4 years ago during COVID. Never descaled (until yesterday) and cleaned once. A few days ago it started leaking and after descaling it, I couldn't get it to work again....orange light constantly flashing. I tried numerous online fixes, but decided that between the leaking, the time since buying etc. it was time to let it go. I too, think there should be fewer problems, but am addicted to my afternoon espresso and biscotti treat! I'm ordering a new one.
Response from Nespresso USABy Customer Service, July 6, 2024
Thank you for your review. We are sorry to learn that your Vertuo Next machine is no longer performing to your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We hope to hear from you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Constancy is on point!
on July 3, 2024
Posted by: K8ty
from New York, NY
[This review was collected as part of a promotion.] I bought this a month ago and it’s working perfectly! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Always good
on July 2, 2024
Posted by: Anna
from Malverne, NY
[This review was collected as part of a promotion.] Love the way the coffee is so creamy and delicious every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful coffee!
on July 2, 2024
Posted by: Cindy
from Door County, Wisconsin
[This review was collected as part of a promotion.] My adult children bought this for me and I’m enjoying every cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I don't like the cord.
on June 30, 2024
Posted by: DCRentIs2Much
from Washington DC
I just opened my navy blue VertuoPlus. I've only ran the cleaning cycle and haven't used it for my first cup of coffee yet. This comment is solely based on the frustration of the cord. It's nice that you can move the water tank from side to side, but it's as if the designers didn't account for the cord; the cord is always in the way no matter where the water tank is positioned. Otherwise, the machine looks great, and I'm sure I'll be happy with the coffee. I had my last machine for 7.5 years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best gift to give!
on June 29, 2024
Posted by: Heather
from California
[This review was collected as part of a promotion.] I love my Nespresso machine is the best! So I bought one for my brother.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great cup of coffee for the price.
on June 28, 2024
Posted by: mlgomez07
from Glenwood Springs, CO
[This review was collected as part of a promotion.] This machine has been a great addition to my coffee making collection. I am a home roaster and am impressed with the quality of the coffee made by this machine. The price per cup is also much better than any other location I can purchase coffee from if I choose to.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on June 27, 2024
Posted by: Sut07
[This review was collected as part of a promotion.] Just got it for my mom because she loved ours! it is amazing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA