Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
2
Not worth the price
on July 14, 2024
Posted by: Aboo
from Harrisburg PA
I had mine for 2 years and then it broke. It was good while it lasted but i would not repurchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, July 15, 2024
Thank you for your review. We are sorry to learn that your Vertuo Next is no longer performing to your expectations. We know how disappointing it can be when a machine breaks. Please kindly note that this machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. We also offer out of warranty replacement and repair options. For assistance with your machine, we invite you to reach out via our toll-free number at 877-964-6290. We hope to hear from you soon!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker ever!
on July 13, 2024
Posted by: katieme484
This is one of the best quick coffee makers I’ve used. The coffee is always delicious. I love to try the new pods Nespresso comes out with. It’s very easy to start a cleaning and most of the exterior components are fully removable to wash in the sink. Huge upgrade from a Keurig!
Written by a customer while visiting influenster.com
Customer Rating
1
don't buy
on July 11, 2024
Posted by: steffie
from seattle
I bought this machine about 2 years ago. Stopped working- won't turn on. I didn't use often, only when we had company. I checked on line remarks and found that this was a typical complaint. Now I am stuck with an expensive device that doesn't work...
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 12, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. We’re delighted to extend our 35% out of warranty discount towards a new machine. This excludes our Vertuo Lattissima, Creatista and Pop+machines. If you would like to take advantage of this discount, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best cup every time, no joke
on July 10, 2024
Posted by: Lisey
[This review was collected as part of a promotion.] Have the best cup of joe EVERYDAY at home! This is literally how I describe my machine to all of my friends and family! Best cup, every time you brew.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great features!
on July 10, 2024
Posted by: Nancy
[This review was collected as part of a promotion.] It’s so sleek and amazing! I would recommend for compact spaces. However, breaks easily after 3-4 years. Mine started leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 11, 2024
We appreciate your honest feedback, and we are disappointed to hear about your experience. All of our machines come with a lifetime of troubleshooting support. Should you need additional assistance, don't hesitate to give us a call at 800.562.1465. We'll be sure to note your review to our product team, and we hope you have a great day.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new try is your must try
on July 10, 2024
Posted by: Lisey
from Westlake Village, CA
[This review was collected as part of a promotion.] Bought this one as a new flavor to try and had family in town and we all loved it! Certainly a must try!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth it! Makes Great Coffee
on July 10, 2024
Posted by: LarryB
from Seattle
[This review was collected as part of a promotion.] Great machine. We use ours for the office. 15 people drink coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my nespresso
on July 9, 2024
Posted by: kyliem197
I absolutely love my nespresso! It had a bit of a learning curve but now that I’ve perfected it I can make a fantastic latte at home and save money at the coffee shop.
Written by a customer while visiting influenster.com