Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
Awful
on August 3, 2024
Posted by: Nicole
from Richmond, VA
I bought this machine a year ago and it has never worked well. a month in it stopped working. I was able to get maybe 10 cups of coffee and wasted a sleeve of pods trying to fix it. Save yourself the trouble and do not buy it. The coffee is so good when it works but the pods are overpriced and the machine is low quality. Would highly recommend looking at different brands for an espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review and recent troubleshooting. We are happy to see you were able to speak with a Machine Specialist and receive information about your out-of-warranty options. Please call to take advantage of the offers available for your machine. We are available 24 hours a day, 7 days a week at, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty.
on August 2, 2024
Posted by: Doug
After a year and a half the machine died. Yes technically outside of the warranty period so we are owed nothing but having to buy a new one after so little time. I’d rather support a company that trusts their products and supports the customer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We also offer out-of-warranty options. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
love this machine
on August 2, 2024
Posted by: espresso happy
from San Francisco Bay Area, ca
[This review was collected as part of a promotion.] I happy to have this lovely machine, to use everyday. Simple and delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the model for me
on August 1, 2024
Posted by: AR86
Got this for a wedding gift and the first year it was perfect but then the red light started blinking and no amount of cleaning would fix it. Seems like it’s a common issue with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 3, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to see you were able to speak with a Machine Specialist and discussed your out-of-warranty discount option. Please feel free to call at your earliest convenience once you decide which model you would like to redeem this discount towards. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and self-emptying feature is handy.
on July 31, 2024
Posted by: caitlynv540c
Bought this as a gift for my partner and he loves the diverse amount of coffee options available. It is easy to set up and use and self-empties after each pod usage. It holds a great amount of water and doesn’t need filled every use.
Written by a customer while visiting influenster.com
Customer Rating
1
Stay away from this model!
on July 31, 2024
Posted by: Kevin from CLe
from Cleveland, OH
Stay away from this model! Had two that died within the warranty period. Not good! Fortunately, support is sending me a Evoluo, which sounds like it's a better model according to the reviews. We'll see! I only make two cups a day and cleaned it according to the manual.
Had a VertuoPlus before these two clunker models and that lasted about two years. So that model is fair. Hopefully the Evoluo is decent.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 2, 2024
Thank you for your honest review, Kevin. We are happy to see you were able to speak with a machine expert and receive a replacement Evoluo machine. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken in under a year
on July 31, 2024
Posted by: Nick
from Westwood nj
Less than a year and it broke. Does not start brewing
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, August 1, 2024
We're sorry to hear that there is an issue with your machine, and we do appreciate your honest review. If you already haven't, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Jerry's Cup
on July 30, 2024
Posted by: Old Fireman
from San Bruno, California
[This review was collected as part of a promotion.] The coffee has a great flavor and it is hot as it makes its way into my cup. I like the way I can have a quick cup of coffee that has a lot of flavor without a need to do major clean up. The froth adds greatly to the taste. I have tried a variety of coffees, and they all have a distinct flavor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA