Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
2
Machine doesn't last long
on September 19, 2024
Posted by: Tom
from Illinois
I've had this machine for about a year and it's stopped working and is defective. When I first looked at this machine in a nespresso store, the salesman said "don't trust the reviews online, there were some issues but they've been fixed and the machine works great now". Well the reviews were correct. This machine has massive problems with longevity. My first nespresso machine lasted me just shy of 5 years. Bought this one thinking the new features were worth it and would last me a good amount of time...i was wrong.
Still got a year out of it though and the features of the extra sizes and such are awesome. I'm not sure if i just had one of the older machines that may have been part of the original problem batch, but disappointed in it especially if the people selling it know it may not be a quality product that one would expect and are still pushing it on people.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, September 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. This model comes with a one-year warranty, and we provide lifetime troubleshooting support. We feel confident we can help resolve your machine issues with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nil
on September 18, 2024
Posted by: cherryn12
Great value, great taste, and looks super chic on the bench. Suitable for wfh or coffee lovers but on a budget
Easy to use, order capsules online though Nespresso app.
Written by a customer while visiting influenster.com
Customer Rating
5
Very nice
on September 18, 2024
Posted by: Jerrygracz11
from Hampshire il
Berry nice The product is excellent!! The coffee is excellent, the look is wonderful, I love this product
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lots of options and it is super easy
on September 18, 2024
Posted by: GigiC
I love this espresso machine. I’ve had it about a year now and it has been great. Only takes about a minute per pod and is so easy! So many drinks options as well
Written by a customer while visiting influenster.com
Customer Rating
4
Perfectly brewed coffee every time!
on September 17, 2024
Posted by: jenny-sue
I love my Nespresso Vertuo! I love that you can brew either a big cup of regular coffee or an espresso or double espresso to make a latte. I think there is a coffee for everyone, wether you like a really strong coffee, really light one or anything in between! I had a keurig for years, but I switch to Nespresso a few years ago and I'm never going back. The water tank could be a little bigger in my opinion but you can still make a few coffees with one tank.
Written by a customer while visiting influenster.com
Customer Rating
5
No more spending money on my coffee
on September 16, 2024
Posted by: fabians48
The Nespresso Vertuo is a true masterpiece, meticulously designed to cater to the most discerning coffee lovers. From its sleek, elegant appearance in Piano Black to its intuitive functionality, this machine exudes sophistication. With each brew, it consistently produces coffee that boasts a rich, robust flavor profile, elevating every sip to a luxurious affair. Easy to clean. Stop spending money and make your own coffee. Just pour the water and within minutes your coffee is ready. A water bottle can make up to 3 coffees.
Written by a customer while visiting influenster.com
Customer Rating
1
Nothing but trouble
on September 15, 2024
Posted by: Lgk62
from VA
Have had nothing but problems with this machine. Use it once a day and every other week gives me the code that it needs cleaning and descaling and won't run properly. Have wasted so many pods, that I think Nespresso owes me!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 16, 2024
Thank you for your review. We understand your Vertuo Next machine is not working to your satisfaction and continues to indicate it’s time to clean and descale your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number when you’re with your machine at your convenience, to speak with one of our machine experts. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tasting coffee
on September 12, 2024
Posted by: tiam121
Love this coffee machine. Such good quality coffee. It’s not too noisy which I love. It’s super easy to clean. I am so obsessed with Nespresso!!!
Written by a customer while visiting influenster.com