Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Extremely happy!
on October 13, 2024
Posted by: yuliianm26_3356
We are absolutely thrilled with the Nespresso Vertuo Plus! This is our second Vertuo machine. I first got a small one for work, and now we have this larger Nespresso Vertuo Plus at home. We’ve been using it for a few months, and it’s fantastic. What I love most is the wide variety of coffee options available, and the fact that the coffee comes out so creamy. It’s not just a little coffee with water, but a rich, aromatic, and flavorful brew. It’s honestly the best coffee I’ve ever had! Easy cleaning process. The design of the machine is also very stylish, and it doesn’t take up much space. Another huge plus is that it’s very quiet while making coffee. As a mom with a small child, I needed a machine that wouldn’t be noisy enough to wake my baby during naps, and this one is perfect. I’m extremely happy with it for that reason as well!
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible Machine
on October 12, 2024
Posted by: PJYB
The original machine I bought needed to be replaced only after 1 year of using it only during the weekends. The replacement also started to give problems after less than a year. I sent it for “repair” and it is broken again after brewing just 3 cups of coffee.
Don’t buy this machine, it is absolutely the worst. And Nespresso shouldn’t be allowed to sell these machines anymore. It is basically just a scam.
I’ve spent I don’t know home many hours on the video phone from Nespresso trying to troubleshoot it. Now basically Nespresso is not responsible for this horrible made machine and the option is just PAY for a new one on a “discounted price”, NO WAY I AM SPENDING MY MONEY AGAIN ON NESPRESSO
Don’t buy this machine, it is absolutely the worst. And Nespresso shouldn’t be allowed to sell these machines anymore. It is basically just a scam.
I’ve spent I don’t know home many hours on the video phone from Nespresso trying to troubleshoot it. Now basically Nespresso is not responsible for this horrible made machine and the option is just PAY for a new one on a “discounted price”, NO WAY I AM SPENDING MY MONEY AGAIN ON NESPRESSO
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 14, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. We’re pleased to see you reached out to us and troubleshooting was successful. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. You have a 6-month repair warranty from your repair in September. If the issue persists, please call our toll-free number to speak with a machine expert to determine the next steps to assist you with your machine. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A must have for any coffee lover
on October 11, 2024
Posted by: sammichraj88
The Nespresso Vertuo Next in Rose Gold is a stylish and functional coffee machine. Its elegant design enhances any kitchen, while the innovative technology brews rich coffee with a creamy texture.
It's easy to use, heats up quickly, and offers multiple cup sizes, making it perfect for different preferences. While the proprietary pods can be pricey, the quality of the coffee often makes it worthwhile. Plus, the recycling program for used pods is a nice eco-friendly touch.
Overall, it’s a great choice for coffee lovers looking for a combination of style and quality.
Written by a customer while visiting influenster.com
Customer Rating
4
Loving My Nespresso ☕️
on October 11, 2024
Posted by: angelp7725
Loving this machine so much! I use about 2 pods daily. My coffee used to taste so bitter before I got this machine, but now I no longer have that issue; I love my coffee every day! I love how compact and cute it looks on the counter. Another plus is how quiet the machine is. It’s super easy to clean and change the water out as well.
Written by a customer while visiting influenster.com
Customer Rating
4
Great Coffee but Limited Pod Selection
on October 7, 2024
Posted by: lillyc35
This is a great machine. It brews quickly, tastes great, and the tank holds a lot of water. It is also not very loud at all and has a cleaning setting. My only gripe with it is that you have to purchase Nespresso brand pods for it, which are a bit expensive and hard to find in stores. I think the original line of Nespresso machines would be a better choice if you want more variety and easier-to-find pods.
Written by a customer while visiting influenster.com
Customer Rating
5
My Favorite!
on October 7, 2024
Posted by: EEP
from Farmington, Connecticut
[This review was collected as part of a promotion.] I love my Nespresso VertuoPlus! It is such an easy way to make an elevated morning cup of coffee- and the design is so sleek. I had my last one for 5+ years before it showed any signs of wear. The coffee pod selection is huge and has something for everyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Tiny! Serves its purpose though
on October 6, 2024
Posted by: bmcreativ
Is not the most expensive one from the brand and saving is always a plus. Makes A LOT of noise to make coffee. This thing is very cheap and plastic.
Overall I like this machines, but I'm little disappointed.
Overall I like this machines, but I'm little disappointed.
Response from influenster.comBy Tara B, October 8, 2024
Thank you for your review. We are pleased to learn that you are enjoying your Vertuo Next machine. It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
These are some factors for machine noise. Should you require any additional assistance, we are pleased to offer lifetime troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us.
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop.
These are some factors for machine noise. Should you require any additional assistance, we are pleased to offer lifetime troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us.
Written by a customer while visiting influenster.com
Customer Rating
4
Check specs
on October 5, 2024
Posted by: Becks
from Portland, Oregon
I stayed in an ABNB and they had the VertuoPlus and I fell in love with it. Made delicious coffee one cup at a time, which was perfect for me. I bought one when I got home. The device I got only makes up to 8 oz., and I would have preferred a larger cup of coffee. (in other words, don't purchase the largest pods) I have to say it is a bit noisy when brewing, I'm the only one up when I make my first cup.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2024
Thanks for your review, Becks. We're dismayed to learn that you prefer larger cups of coffee that exceed 8 oz, and your VertuoPlus machine will not brew the larger XL Coffee capsules. The XL Coffee capsules were created for the following machine models: Vertuo Next, Vertuo Pop+, Vertuo Pop+ Deluxe, Vertuo Creatista, and Vertuo Lattissima.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush coffee granules out of the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please reach out to troubleshoot your machine is it continues to sound loud. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you with your VertuoPlus machine soon.
Written by a customer while visiting Nespresso USA