Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
DIED
on November 29, 2024
Posted by: sadcoffeedrinker
Died one year on the day of receiving it.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are glad our Machine Experts could assist with troubleshooting assistance and a replacement via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us if you need assistance when you receive your replacement machine. We will assist you in getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t last, not worth the money
on November 29, 2024
Posted by: Rachel
This is the second Nespresso Vertuo Next that I have purchased in two years. They work great for about a year and then just stop one day - even with regular cleaning and descaling. I won’t be buying a 3rd machine to have the same problem in a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback, Rachel. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us at your earliest opportunity so that we may assist you with your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient, Durable, and Delicious Coffee Every Da
on November 28, 2024
Posted by: hellonarnia_862701
I’ve been using my Vertuo Plus since 2021 and I love how it’s made my coffee routine so much easier. The coffee is always rich, flavorful, and topped with the perfect crema. The machine is user-friendly—just pop in a pod, press a button, and you’re good to go.
What really stands out is its durability and consistency. It’s still going strong after daily use, and I haven’t had any issues. The variety of pods available means there’s always something new to try. If you’re a coffee lover looking for convenience without compromising quality, I highly recommend it!
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing gift for yourself or family/friends
on November 27, 2024
Posted by: dariad79_477130
I want to start with how delicious the coffee is! No coffee shop can compare to the real coffee taste of Nespresso. It is easy to use, does not take up much space, looks chic and will decorate any kitchen.
Written by a customer while visiting influenster.com
Customer Rating
5
It’s a great purchase
on November 25, 2024
Posted by: chloed459_877509
I LOVE this machine. It’s easy to set up, and get started. I find that it’s a perfect option for high-end coffee without the price of going to grab a latte everyday. It’s a bit loud when brewing, but nothing that would wake up anyone in the house. I haven’t had to customize any features on this machine because it works so well as is.
Written by a customer while visiting influenster.com
Customer Rating
5
I canot leave without espresso!
on November 25, 2024
Posted by: uedag_575667
Amazing machine! Amazing espresso! This is the essential what I need then I can add sugar milk and all kinds of condiments to make different types of coffees. It’s durable and so easy to clean! It brews super quick and good consistency
Written by a customer while visiting influenster.com
Customer Rating
2
Did not last!
on November 25, 2024
Posted by: Elizabeth
from Louisiana
Coffee is good but not as hot as Keurig. Unfortunately it stopped working less than a year after getting it. Troubleshooted and bought the descaling kit but it is done! Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 26, 2024
Thanks for your review, Elizabeth. We're dismayed to learn that your Vertuo Next machine stopped working. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number and press 2, to troubleshoot with a machine expert while your machine is under warranty. We're confident we'll get you back to a consistent perfect cup of coffee soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect machine!
on November 24, 2024
Posted by: Leigh
[This review was collected as part of a promotion.] I love this machine! It’s my second one after having my first for about 3 years. It lasts awhile if you keep up with descaling.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA