Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
1
You think you're upgrading for a better coffee and
on December 5, 2024
Posted by: Unhappy purchaser
from Central NY
First off opening the compartment for the coffee pods is very hard. I almost feel as though the amount of pressure you have to use will break the machine. More times than I'd like to say the fact that the machine doesn't brew coffee all the time. Meaning I've wasted expensive pods trying to get a cup of coffee. The fact this machine is louder than a vacuum machine says a lot also.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 6, 2024
Thank you for your review. Customer satisfaction is our highest priority and we stand behind our brand, so please call 800.562.1465, and a Machine Expert will be happy to troubleshoot over the phone and come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazinggg
on December 4, 2024
Posted by: kates477_3104
Absolutely loveeee my Pantone nespresso!! I make ice coffee mostly every day and it is amazing. It’s definitely worth the price since I would spend more throughout the month constantly buying ice coffee. It’s even better since I use my organic almond milk compared to other stores using bad quality milks. The maintenance is so easy and not a hassle. I’ve had it for 7 months now and no issues.
Written by a customer while visiting influenster.com
Customer Rating
3
Opening & Closing Reason not to Buy Again
on December 3, 2024
Posted by: Yokeko
from WA State
I have had my machine two years. It makes very good coffee and I use it once or twice a day. It is very clean and we do not have hard water so descaling is not an issue. It performs as expected except for the opening and closing mechanics. At first, it opened and closed smoothly with little effort. For the second year, it has gradually become harder to close to the point where it is a real struggle requiring a lot of hand strength. I will not buy another Next when this one is impossible for me to open and close, even though I love the coffee. I wish there was a fix for this problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 4, 2024
Hi, Yokeko. Thank you for your honest review. Our Vertuo Next machine is a manual close machine, however it should not be very hard to close the head. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please give us a call directly, 1-800-562-1465, and a machine expert can better assist with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broke after a year and a half
on December 3, 2024
Posted by: mcl
from co
this was a great machine for a year and a half. Then one day I just couldn't close the lid. It was always kind of hard to close so I would say if yours does that get it warrantied before it breaks. I guess this is how Nespresso makes so much money lol, expensive coffee and machines that break so you have to buy a new one
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 4, 2024
Thank you for your honest review. We certainly understand your frustration, and hope you know that we're here to help. With proper care and maintenance, our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer replacement, repair, and lifetime troubleshooting service. If you'd like to arrange an escalated call for next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Made me sad
on December 3, 2024
Posted by: Doxielady
from Redondo Beach CA
I really loved this machine, but it quit after just a year and a half. Simply won't turn on. Prior, it made very delicious coffee. Now I am sad.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 4, 2024
Thank you for your honest review. We're sorry to learn your Vertuo Next didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If out of warranty, we offer other options that our Machine Experts would be pleased to share with you to assist with providing the best resolution. We’re available 24 hours a day 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does NOT Last
on December 2, 2024
Posted by: Julie
from New Jersey
Simply does not last. I had two machines. Both only last a little over a year. Disappointing. I do not recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 3, 2024
Thank you for your review. We are dismayed that you have two Vertuo Next machines that didn’t meet your expectations. Your machines come with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. However, our Machine Experts would be delighted to provide troubleshooting assistance and provide a satisfactory solution. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
sleak design
on December 1, 2024
Posted by: Lil V
from Atlanta
slim n trim. plus its quiet. we replaced out original Veturo with this one because we like the carafe option
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on November 29, 2024
Posted by: crae22
from Colorado
Disappointing. Loved my Nespresso Evoluo which is going on 6 years old. I thought this newer model would be an improvement, but it definitely is not. The crema dissipates almost immediately. I also thought being able to move the water tank from one side to the other would be beneficial but it is awkward and the container does not seem very secure. It is not that it doesn't work. I am just not impressed with the overall design of the machine and although it may be my imagination, without the crema, the coffee just doesn't seem to taste as good.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback, Cristi. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a Coffee Specialist about exchange and return options since you are within 30 days of your purchase. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA