Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Nespresso! The best
on January 31, 2025
Posted by: DiliaM
I can't say enough how much I love my Nespresso! After three years of brewing, it has never let me down. Every cup is a delightful experience, perfectly crafted to my taste. What really sets it apart for me is the incredible variety of coffee flavors they offer—there's always something new to try! Truly, it's the best coffee maker out there!
Written by a customer while visiting influenster.com
Customer Rating
1
on January 30, 2025
Posted by: Wasted Money
Started leaking from the bottom after owning it for six weeks. Nespresso needs a repair department for a reason. Their machines are faulty. It's why YouTube is filled with how to fix videos. This is my second machine in two years. Terrible experience. Do not buy
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 31, 2025
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features!
on January 30, 2025
Posted by: CoffeeFan87
from Land o lakes, FL
[This review was collected as part of a promotion.] I love my new machine! It's fast, efficient and puts out a great cup of coffee with a great variety of options.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso is the bomb!
on January 29, 2025
Posted by: pamelak4a88_4185
So I’ve been loyal to Keurig for a LONG time. I’m talking since they were released. However, was told I had to try Nespresso. Kinda blew it off but totally worth it! Love my keurig and won’t be getting rid of it but if you love the taste of coffee go with the Nespresso.
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome machine!
on January 28, 2025
Posted by: lindas204_2207
First time using a nespresso machine and I love it! I love that you can adjust the brewing size and don’t have to stick with the pod size. The water reservoir isn’t too small but you do have to refill it often if you’re drinking coffee every day. I love the frother that comes with it and the double espresso pod sizes - they make a great latte!
Written by a customer while visiting influenster.com
Customer Rating
2
on January 27, 2025
Posted by: EL
Bought 6 mo ago, and the brew button is inconsistent
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on January 27, 2025
Posted by: lakittrealc_9813
I love this coffee machine. I am able to make coffee shop quality drinks a home. The pods are a little expansive but you save a lot by making coffee at home. I can choose different sizes and strengths of brews and it great.
Written by a customer while visiting influenster.com
Customer Rating
3
Cord sticks out
on January 27, 2025
Posted by: Susanf
I bought this for my husband. He loves it! I hate it because of how the power cord is in front of the water carafe. I cannot hide it and it sticks out awkwardly. Pictures of the item did not show this or I would not have bought it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 28, 2025
Thank you for your review and honest feedback, Susan. We are happy to learn your husband loves your new Nespresso machine. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration this has caused. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support. We have documented your suggestion about the power cable to your account for review. Please contact us at 1-800-562-1465 if you have any troubleshooting or machine maintenance questions. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA