Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Most tasty coffee ever
on February 13, 2025
Posted by: miak186_7092
The best coffee machine. Now my favorite. All my friends who come to my house rave about this coffee. This is for any coffee lover. I recommend it!
Written by a customer while visiting influenster.com
Customer Rating
4
Good and bad
on February 13, 2025
Posted by: Nancy
from Columbus, Ohio
Received the Vertuo Next as a Christmas gift. Having been a Keurig user for many years both at home and work, it was a big change for me. It works well and makes good coffee, but I wish that it had a larger side mount water tank. The pods are much more expensive than those for the Keurig. I do however like the used pod bin and the free recycling bags. Always recycled the Keurig pods but had to pay to do so.
Written by a customer while visiting Nespresso USA
Customer Rating
5
How fast and efficient the product is!
on February 13, 2025
Posted by: iradau_724
i’m in love the the modern design and how it matches everything in my kitchen so well! a plus is that it isn’t loud when u need a coffee early in the morning
Written by a customer while visiting influenster.com
Customer Rating
4
Durable
on February 13, 2025
Posted by: smilinbrobean_8247
When I lived with my ex, she threw this little sucker straight out my second story office lol lil guy survived and sits as a working trophy @ my brother's lol just figured I'd share a funny little story about these coffee machines
Written by a customer while visiting influenster.com
Customer Rating
5
My favorite product 🔥🔥🔥
on February 13, 2025
Posted by: andrianal1_4161
This coffee machine is a paradise for every family, it's not too big, it's easy to use and the coffee is so delicious, it's just space, it's my favorite of this machine 🔥🔥🔥
Written by a customer while visiting influenster.com
Customer Rating
5
Great Machine best coffee
on February 12, 2025
Posted by: Pastryking
from Calumet city, Il
I bought mine 2 yearsago and i absolutely love my machine. I even name him Nessi. I would buy another one if something happen to Nessi. No issues just take care it. Thank you!!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant descaling
on February 12, 2025
Posted by: Caitlyn
from Buffalo NY
Not even a month into owning it and it needs constant descaling. It’s always a question if I’m gonna get my morning coffee or not. They have no business charging this much for a machine that barely ever works. I don’t have a store close by me where I live so it’s difficult to get potable water from a store, if that’s even something that would help. Very dissatisfied with this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 13, 2025
Thank you for your honest review, Caitlyn. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay away from this machine and pick an original
on February 10, 2025
Posted by: nespressofan
from New Jersey
I bought this one for the office after having the original coffee machines from Nespresso. I have the original machine at home and love the coffee. This one, keeps erroring out almost everytime I put in a pod. I have to keep unplugging the machine and then trying again until it works.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 11, 2025
Thank you for your review and honest feedback, Israel. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this has caused. Your Nespresso Machine comes with a lifetime of troubleshooting and a one-year warranty. We want to assure you that we are committed to complete customer satisfaction. We have documented your experience to your account for review. Please contact us at 1-800-562-1465, so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA