Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
2
They don't come out good
on March 19, 2025
Posted by: MandE
I have bought 3 machines of the same model and their useful life is 2-3 years maximum, with the first two I thought it was a luck factor for it to say so little but with this third one I found that they are not good since the last two stopped working after descaling them despite using the original products and following the instructions. I do not recommend it, you are going to waste your money if you want equipment that lasts more than 3 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, March 20, 2025
Thank you for your review and for your continued support, Mayte. We're here to see that you're able to continue to enjoy your Nespresso coffee selections. Our Machine Experts are available 24/7 at 800.562.1465 and while we understand you've spoken with us on occasions in the past, we remain dedicated to customer satisfaction.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Coffee Every Time!
on March 19, 2025
Posted by: anniev9596
I really love this coffee machine. The Nespresso Vertuo Plus is amazing! It makes rich, smooth coffee with a perfect crema every time and super quiet. Super easy to use and clean. Totally worth it for coffee lovers! Definitely recommend it!
Written by a customer while visiting influenster.com
Customer Rating
1
Not a good buy
on March 18, 2025
Posted by: Rose
from Oregon
[This review was collected as part of a promotion.] I have this Nespresso vertuo for a few weeks now and it wasn’t as I expected -yes it brewed decent coffee but the machine is hard to operate ( if you have problems with your hands) certainly not friendly user for elderly and disabled person AND IT MAKES A LOUD NOISE WHILE BREWING .
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee maker
on March 18, 2025
Posted by: kimm0b84_8294
This is a great product. It was easy to use
. And the coffee came out great. I would recommend this product to friends and family to try for themselves and share their experiences with others. My family loves it.
. And the coffee came out great. I would recommend this product to friends and family to try for themselves and share their experiences with others. My family loves it.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect addition to our coffee counter!
on March 17, 2025
Posted by: kc909090_6742
Bought this for my hubby for Christmas...secretly got it for myself too! Great purchase! Easy to use, multiple cup sizes, consistently creamy brews. Very easy to maintain and it's slim design makes it a perfect addition to our coffee corner!
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect choice!
on March 17, 2025
Posted by: shahinj_8344
I’ve been using the Nespresso Vertuo Next, and it’s been a total game-changer for my morning routine! The design is sleek and compact, so it doesn’t take up much counter space—perfect for small kitchens. Plus, it looks pretty stylish, which is always a nice bonus.
The coffee quality is excellent. The Vertuo system’s unique brewing technology creates a smooth, rich flavor with a nice layer of crema, even for regular coffee (not just espresso). I love the variety of pod sizes, so I can make anything from a quick espresso shot to a full cup of coffee depending on my mood. The machine reads the barcode on each pod, adjusting the brewing settings automatically, which means I don’t have to think about it—just pop in a pod, press a button, and enjoy.
Setup was simple, and it heats up pretty fast, so there’s not much waiting involved. The Bluetooth and WiFi connectivity felt unnecessary at first, but it’s actually useful for firmware updates and tracking when I need to descale.
A couple of things to keep in mind:
• Pods can be pricey, especially if you drink multiple cups a day. But the quality is worth it, and you can recycle them through Nespresso’s program.
• The water tank is on the smaller side, so if you’re making bigger cups of coffee, you’ll be refilling it fairly often.
• Unlike the OriginalLine machines, this one only works with Vertuo pods, so you’re locked into Nespresso’s ecosystem.
• Pods can be pricey, especially if you drink multiple cups a day. But the quality is worth it, and you can recycle them through Nespresso’s program.
• The water tank is on the smaller side, so if you’re making bigger cups of coffee, you’ll be refilling it fairly often.
• Unlike the OriginalLine machines, this one only works with Vertuo pods, so you’re locked into Nespresso’s ecosystem.
Overall, if you love great-tasting coffee with zero hassle, this machine is fantastic. It’s easy to use, brews delicious coffee, and looks great on the counter. Just be ready to stock up on those pods!
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on March 17, 2025
Posted by: breannel11_2297
Great beverages. Easy to use and clean. Customizable and quiet! Multiple brewing options! Worth saving the time and drive to get before work in the morning!
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee great machine
on March 17, 2025
Posted by: simonf24
It’s a super easy-to-use coffee machine that makes great coffee with just one button. It spins the pods to create a nice creamy top and you can make different sizes, from a small espresso to a big cup. Although it takes a little time to heat up and the fact you have to use Nespresso’s own pods, you can get different styles and the coffee tastes amazing every time. If you want café-quality coffee at home without any effort, then it’s a great choice
Written by a customer while visiting influenster.com