Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,393 Reviews)
Rating breakdown 7,393 reviews
5 Stars
5,759
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,259 out of
3,776)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
5
Great Coffee
on September 2, 2025
Posted by: J
from New York, NY
[This review was collected as part of a promotion.] I bought a month ago and will highly recommend.
Would also recommend getting the milk frother, an amazing combination
Would also recommend getting the milk frother, an amazing combination
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on September 1, 2025
Posted by: Arnz
from Mishawaka, Indiana
My daughter gave me this machine a year ago in August for my birthday and I had loved it because it had never failed me at all until this week - a little over a year only and it stopped drawing water from the reservoir. So disappointed. I have never any other kind of water except reverse osmosis water but a friend has suggested that i try to poke around the lines to see if something might have lodged in it - maybe I will - when I’m done recuperating from surgery. In the meantime - I am craving coffee.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Arnz. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on September 1, 2025
Posted by: Rrari
This machine is such a disappointment. I’ve had it for more than a year. It’s cute, but it is very unreliable. It often takes several attempts and even several wasted pods to get it to brew. And literally all I’m doing is opening, closing, un-plugging, adjusting the water filter, and then for some unexplained reason, it will eventually brew. For a while it was brewing the wrong amount, but I figured how to reset that, so that’s improved, at least. I’m a big Nespresso fan, but I do not recommend this machine. The Vertuo Evoluo was a much better machine for a good 7 or 8 years before it gave up, and then I made the mistake of getting this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Rrari. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo plus deluxe
on August 30, 2025
Posted by: Azi
from Los Altos California
[This review was collected as part of a promotion.] I bought this few weeks ago and I am happy with it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Must have!
on August 29, 2025
Posted by: andressaak_9178
This is hands down my favorite coffee maker for home use! I can make lattes and cappuccinos in under 5 minutes and it tastes so good! So many different pods options to choose from, high quality machine and super easy to use! I love that it automatically removes the old pod to another compartment, making it super easy to clean and remove old pods. Pro tip: for drinks that use milk/creamer, bianco doppio is the best pod!
Written by a customer while visiting influenster.com
Customer Rating
2
on August 29, 2025
Posted by: Ashley32
from Columbus, Ohio
Coffee is amazing, when it works. I use the Nespresso descaler and cleaner and still have issues with my machine. I can never use two pods in a row, there has to be at least 3 minutes in between pods, unlike a Keurig. It overheats SO frequently that I am so close to just throwing it away. That’s how frustrated I am with it. Today, which is what has caused me to write this review, I haven’t used this thing in days, and the very first pod makes it overheat. Ridiculous.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine
on August 28, 2025
Posted by: hetties5_2405
My favourite coffee machine! Great coffee and sleek design! Love the difference of coffee options to make and very easy to maintain. I use this daily
Written by a customer while visiting influenster.com
Customer Rating
4
Consistent Quality with Elegant Design ☕️
on August 28, 2025
Posted by: laurenj367_3777
The Nespresso VertuoPlus is a sleek, modern machine with a durable build and a compact design that fits well in most kitchens. It heats quickly and brews coffee at impressive speed, producing rich crema and consistently smooth flavor. The wide range of Vertuo pods offers good variety, but its biggest drawback is that it only accepts Nespresso’s proprietary capsules, limiting flexibility and raising long-term cost. Maintenance is straightforward, with simple cleaning functions and minimal mess. Overall, it’s a stylish, reliable machine that delivers excellent coffee quality and convenience. However, the pod restriction prevents it from being a perfect choice, making it more of a strong 3.5 to 4-star product.
Written by a customer while visiting influenster.com