Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,382 Reviews)
Rating breakdown 7,382 reviews
5 Stars
5,750
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,258 out of
3,774)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
2
Just ok
on May 23, 2026
Posted by: LH_CT
The style is great and it's easy to use, but I'm still returning it to the retailer. The coffee it dispenses is just not hot. It's lukewarm at best. Even with espresso, I am having to microwave it right after brewing to get it up to temperature. It's upsetting because my mom and sister have Nespresso machines (different models) and don't seemingly have this issue. I will be investigating other options.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 23, 2026
Thank you for your review. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
great coffee!
on May 20, 2026
Posted by: KaelynG
[This review was collected as part of a promotion.] this Nespresso machine is pretty easy to use and makes amazing rich coffee and espresso. it also has a sleek and compact design so it saves counter space. the detachable cup support and be adjusted for cup size which is a plus. the variety of coffee pods was a nice touch and the quality of the product it produces is amazing. the only downside i would say is how loud it gets when it is beginning the brewing process, other than that it’s perfect. still would definitely recommend trying.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love My Nespresso
on May 20, 2026
Posted by: Bonford
from Portland, Oregon
[This review was collected as part of a promotion.] I got the Vertuo Next White about a month ago (on sale, great price!) to replace my old Nespresso machine, which still works but was getting really loud and took up more counter space. So far it’s been great. It’s definitely quieter (though by no means is it “quiet”) and makes very good coffee. There are a few details I’m still getting used to. The empty pod bin is much smaller and has to be emptied frequently. The water reservoir is also smaller than I’m used to. Since it’s out of sight in the back, there have been a few times it has run out mid-brew. The second time this happened, I just refilled and let the brew cycle continue where it left off and that seemed to work fine. The lid has to be ALL the way in the unlocked position to close it. If it’s even the tiniest bit toward “locked” it won’t close. And lastly I wish it would brew coffee just a little bit hotter, though in fairness it seems to be the same temp as my old machine. Overall I am very happy with this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple yet effective
on May 19, 2026
Posted by: John doe
from San Jose
[This review was collected as part of a promotion.] Recently went in to replace my Virtuo that went out on me. Had planned to purchase the exact same model. I like the simplicity and build where the water container is in the backs makes it great for a counter top bar style. So far I’ve noticed it much stronger than the other one I had. Makes more foam on top. It is a bit louder but kinda reminds you of coffee shop vibes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Only Machine You Need to Be an At-Home Barista
on May 19, 2026
Posted by: ErinG
The Nespresso Vertuo is by far the easiest machine to use. It produces espresso closest to Starbucks at home. I prefer the Diavolitto capsules for maximum strength lattes and coffees. Easy to clean as well.
Written by a customer while visiting influenster.com
Customer Rating
5
Coffee house quality coffee at home
on May 18, 2026
Posted by: AimeeC
Great find. This machine makes espresso at home for a fraction of the price you would pay for a latte at your local coffee shop. You can make regular coffee, as well. Pods are a little pricey, but still way cheaper than coffee house coffee. I would highly recommend this machine!
Written by a customer while visiting influenster.com
Customer Rating
5
Love the foam!
on May 18, 2026
Posted by: Lizthefrugalone
from Hardy, VA
[This review was collected as part of a promotion.] I bought this two weeks ago and I absolutely love it. It fits nicely on the countertop, and the foam -- oh my gosh -- the foam is sooooooo amazing that I actually get out of bed without hitting the snooze button because I'm thinking about that awesome foam!!! It has turned my morning coffee routine into something truly enjoyable. Note: I'm a notorious cheapskate in my family, so having a "fancy" coffeemaker (ie., anything other than a drip brew) was 100% off the table for me my entire life. I'm so glad I splurged and got a nice machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next
on May 18, 2026
Posted by: TiwaJ
[This review was collected as part of a promotion.] This compact coffee maker is fantastic. It makes the perfect temp of coffee and has individual pods that offer an artay of flavors to choose. The assembly was quite intuitive there were instructions but they were not needed. It’s a bit dense/weighted but the compact size makes it perfect for the countertop. It is not too loud or disruptive.
Written by a customer while visiting Nespresso USA