Customer reviews from Nespresso USA
Nespresso - VertuoPlus Grey by Breville - Gray
Average customer rating
4.6
(7,386 Reviews)
Rating breakdown 7,386 reviews
5 Stars
5,753
4 Stars
872
3 Stars
254
2 Stars
162
1 Star
345
86%of customers recommend this product.
(
3,258 out of
3,775)
Customer Reviews for Nespresso - VertuoPlus Grey by Breville - Gray
Customer Rating
2
Great until it’s not!
on March 4, 2026
Posted by: Ashley
from Texas
Bought this machine in November of 2024 as a wedding gift. It has died in less than 2 years and of course the warranty is expired. As beg as Nespresso is I was hoping they would stand behind a machine they are known for. The coffee is great but I would buy the machines second hand from now on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, March 5, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loud but good
on March 4, 2026
Posted by: SandyM
[This review was collected as part of a promotion.] Since receiving my Nespresso Vertuo Next I decided to try an ice coffee. I ran the water through the pot first and then got everything set up. I did have trouble connecting it to the internet sas it needs 2.4g and I couldn’t change my router.
This is a very loud noisy machine. The coffee it makes doesn’t take long so I couldn’t change put up with the noise.
Once the coffee is made it is really good coffee.
This is a very loud noisy machine. The coffee it makes doesn’t take long so I couldn’t change put up with the noise.
Once the coffee is made it is really good coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Time-consuming Trial & Error
on March 4, 2026
Posted by: GalaS
[This review was collected as part of a promotion.] The Nespresso Vertuo Next in Dark Grey is very stylish on a kitchen counter or bar. The small width allows it to slip into a narrow opening but that makes it hard to reach the water container for refilling. Space is required on the side to empty the used pod receptacle. The instructions are not user friendly so it takes trial and error to figure out the machine. It does NOT indicate the machine knows how much water to use depending on the pod type. Sadly, you cannot choose the amount of water. Water stays in the pod holder and spills out somewhat when adding the next pod. Water also collects in the used pod container. The coffee is strong and not quite hot enough right away.
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very user friendly
on March 4, 2026
Posted by: ckings4883
from Littleton Colorado
[This review was collected as part of a promotion.] About this about a month ago and it's worked out great very easy to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fast & Easy Espresso
on March 4, 2026
Posted by: KaylaB
[This review was collected as part of a promotion.] I was SUPER excited to receive this Nespresso machine and it didn’t disappoint! Very nice looking and ‘skinny’ to fit in places easily. I appreciate the descriptions for the pods and how it shows the strength for each one. The espresso is quickly brewed and ready to go and disposal is as easy as ever as the machine throws it in its own ‘trash’. My only issue would be that it’s slightly difficult to push down the top to lock it.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Saving money
on March 4, 2026
Posted by: Will
from Los Angeles, CA
[This review was collected as part of a promotion.] I bought this about two weeks and we are happy with the purchase .
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Capachi-No
on March 4, 2026
Posted by: ShelbyJ
[This review was collected as part of a promotion.] Thanks for the free sample. This is a pretty neat idea for an espresso machine. But i unfortunately didn't like it. The cleaning maintenance sucked! And I didn't like that you have to concentrate on an app. Offyou phone.
Response from Nespresso USABy Allison, Customer Service, March 5, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy, fast and good coffee quality
on March 4, 2026
Posted by: FlorenciaD
[This review was collected as part of a promotion.] Im really happy with this machine. Is small and modern, looks very nice in the kitchen, a very important thing to me since I hate crowded counters. Coffee quality is good, makes different sizes, espresso, double espresso and bigger cup.
Very easy to use, just put the capsule, press the button and done! I would definitely recommend this product!
Very easy to use, just put the capsule, press the button and done! I would definitely recommend this product!
Written by a customer while visiting Nespresso USA