Customer reviews from https://www.asus.com
ASUS - TUF A14 W2.5K 165Hz Gaming Laptop - Copilot+ PC - AMD Ryzen AI Max+ 392 with 32GB RAM - 1TB SSD - Jaegar Gray
Average customer rating
3.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for ASUS - TUF A14 W2.5K 165Hz Gaming Laptop - Copilot+ PC - AMD Ryzen AI Max+ 392 with 32GB RAM - 1TB SSD - Jaegar Gray
Posted by: Thiago
from São Paulo
Frequency of use:Daily
Verified Purchase:Yes
The keyboard is very bad. Regardless of the OS settings, it constantly malfunctions and registers multiple repeated keystrokes; it is impossible to use for software development work, which is a shame given the expectations I had for this laptop.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, October 21, 2026
Dear Thiago,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing issues with the keyboard. To resolve this, perform a controller/firmware reset. Turn off your laptop completely, unplug the power brick and all external devices, press and hold the power button for a full 60 seconds to completely drain the motherboard capacitors and plug the laptop back in and power it up. Additionally. ensure Windows, drivers, applications and BIOS are up to date. Updates for the laptop are posted at: https://www.asus.com/us/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-a14-2026-fa401ea/helpdesk_download?model2Name=FA401EA .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing issues with the keyboard. To resolve this, perform a controller/firmware reset. Turn off your laptop completely, unplug the power brick and all external devices, press and hold the power button for a full 60 seconds to completely drain the motherboard capacitors and plug the laptop back in and power it up. Additionally. ensure Windows, drivers, applications and BIOS are up to date. Updates for the laptop are posted at: https://www.asus.com/us/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-a14-2026-fa401ea/helpdesk_download?model2Name=FA401EA .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Alexis
from Maryland
Frequency of use:Daily
Verified Purchase:Yes
Absolutely love it! Works well with gaming,working, even entertainment
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com