Customer reviews from zojirushi.com
Zojirushi - ZUTTO 5-Cup Coffee Maker with Removable Water Tank (PFAS Free) (Red) - Black/Black
Average customer rating
4.4
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
20
4 Stars
0
3 Stars
2
2 Stars
1
1 Star
2
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Zojirushi - ZUTTO 5-Cup Coffee Maker with Removable Water Tank (PFAS Free) (Red) - Black/Black
Posted by: John R
from TX
Gender:Male
Verified Purchase:Yes
Arrived but not working - no heating and no sound at all. Like the small size and simplicity.
No, I would not recommend this to a friend.
Response from zojirushi.comBy Zojirushi Customer Support, April 20, 2026
Thank you for sharing your experience. We're sorry to hear that the unit is not working. Please contact our Customer Service team at support@zojirushi.com or 1-800-733-6270 (Monday–Friday, 8 AM–5 PM PST). We’ll be happy to assist you.
Written by a customer while visiting zojirushi.com
Posted by: WalterSC
from Pickens, SC
Gender:Male
Verified Purchase:Yes
Makes perfect coffee with only one switch. I really like the filter basket being integrated with the pot, it makes it so easy to be confident that the machine is clean. I have a rice cooker and water heater from Zojirushi as well and every product is equally perfect in its respective design.
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Posted by: Zojirushi customer 2
from New York State
Gender:Male
Verified Purchase:Yes
Great product I bought this because of red color had the grey one for for almost 20 years still works great.
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Posted by: LWest
Verified Purchase:Yes
I bought a relatively cheap coffee maker in 2020, and then the switch broke, so I had to find a new one. I'm really glad that I chose the Zutto! It brews really quickly, and something about it brings out different flavors in my coffee (in a good way). I also really like being able to remove the water container and fill it or clean it directly. I recommend the Zutto!
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Posted by: Charles Mo
from Laguna Niguel, CA
Gender:Male
Verified Purchase:Yes
Works great! Very happy with it. Just perfect for making 2-4 cups.
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Posted by: Anonymous
from Miami
Gender:Male
Verified Purchase:Yes
This one button, no brain needed for use is perfect for folks like me who are useless before they have their coffee. This machine allows for easy water filling, only a few component parts and super easy to clean. After I broke the carafe by hitting it against the counter accidently, I decided to cheap out and not spend the money to replace it. I used a Mr. Coffee machine i had as a backup for a few months. Hard to work and lousy tasting coffee. Someone gave me a Cuisinart machine- I tried using it for a few weeks, but it was so complicated I would have needed to take an engineering course to work it. I just repurchased my original Zutto and all is good in the world again for me.
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Posted by: LDL26
from VA
Gender:Female
Verified Purchase:Yes
Pros: Fast brew and nice and hot. Cons: the cup size is not what most people use in a mug; the carafe seems to almost slide on the plate so I can see it could be easy to knock and lastly, its annoying to have to hold the lid down to pour the coffee and to get the last amount out of the carafe you have to practically hold it upside down.
No, I would not recommend this to a friend.
Response from zojirushi.comBy Zojirushi Customer Support, March 16, 2026
Thank you for your feedback. We’re glad you enjoy the fast brewing and hot coffee, and we’re sorry for the frustrations with the carafe. Please note that coffee maker cups are intentionally smaller than a standard mug, and most brands use a 5‑oz cup as an industry standard. If you need assistance, our customer service team is happy to help at support@zojirushi.com or 1‑800‑733‑6270 (M–F, 8 AM–5 PM PST).
Written by a customer while visiting zojirushi.com
Customer Rating
5
Best Value Coffee Maker: Me & NYT
on March 11, 2026
Posted by: Lenlaura
from Albany, NY
Gender:Female
I’m a coffee nut: I like it strong and very hot. This maker runs the water thru a bit slowly to truly heat the water and bring out the body of the coffee with a slower drip. The burner is hot; the coffee stays hot for that 2nd and 3rd cup. No bitter microwave reheating. We have a small kitchen, and like its compact size and sleek look. This is our second one; first lasted more than 10 years. Same perfect performance after 6 weeks of daily use.
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com