Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
3
Remote is not user friendly
on July 30, 2025
Posted by: Patpump
[This review was collected as part of a promotion.] Loses source like air antenna Sling. Trying to rate and it won't let me unless long review
Value
3
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi Patpump,
Thank you for your review. If you're seeing a “No Signal” or “Weak Signal” error on your TV, try the following troubleshooting steps to resolve the issue:
1. Confirm external device setup: Make sure the external device (such as a cable box, game console, or Blu-ray player) is securely connected and powered on. On your TV, go to: Home > left directional key > Connected Devices > Sources, and confirm the correct input is selected.
2. Reconnect and test cables: Remove and firmly reconnect all HDMI or AV cables between your TV and the external device. Try using a different cable if possible.
3. Power cycle your equipment: Unplug the power cords to your TV and the connected devices. Wait 30 seconds, then plug them back in and power on each device.
4. Run a Picture or Sound Test: These tests help determine if the issue lies with the TV or the connected device. Go to: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Picture Test or Sound Test.
5. Use HDMI Troubleshooting: Home > left directional key > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting. This tool checks HDMI connections and helps identify potential issues.
6. Check signal strength (for antenna users). If you're using an antenna, go to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal. Here you can view signal strength and adjust the antenna position if needed for better reception.
7. Run Auto Program (if not using a cable box). If your TV is connected directly to a wall cable outlet or antenna, try running Auto Program to scan for available channels: Settings > All Settings > Broadcasting > Auto Program
8. Check network status (for streaming sources): Settings > All Settings > Connection > Network > Network Status, and make sure your TV is properly connected to the internet if you're using streaming services or apps.
If you still see the “No Signal” message after trying the above, please call Samsung Support at 1-800-SAMSUNG (8AM - 12AM EST, 7 days a week). Our LiveChat agents are also available through the Support link on our website.
~ Samsung Advisor
Thank you for your review. If you're seeing a “No Signal” or “Weak Signal” error on your TV, try the following troubleshooting steps to resolve the issue:
1. Confirm external device setup: Make sure the external device (such as a cable box, game console, or Blu-ray player) is securely connected and powered on. On your TV, go to: Home > left directional key > Connected Devices > Sources, and confirm the correct input is selected.
2. Reconnect and test cables: Remove and firmly reconnect all HDMI or AV cables between your TV and the external device. Try using a different cable if possible.
3. Power cycle your equipment: Unplug the power cords to your TV and the connected devices. Wait 30 seconds, then plug them back in and power on each device.
4. Run a Picture or Sound Test: These tests help determine if the issue lies with the TV or the connected device. Go to: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Picture Test or Sound Test.
5. Use HDMI Troubleshooting: Home > left directional key > Connected Devices > Connection Guide > Video Device > HDMI Troubleshooting. This tool checks HDMI connections and helps identify potential issues.
6. Check signal strength (for antenna users). If you're using an antenna, go to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal. Here you can view signal strength and adjust the antenna position if needed for better reception.
7. Run Auto Program (if not using a cable box). If your TV is connected directly to a wall cable outlet or antenna, try running Auto Program to scan for available channels: Settings > All Settings > Broadcasting > Auto Program
8. Check network status (for streaming sources): Settings > All Settings > Connection > Network > Network Status, and make sure your TV is properly connected to the internet if you're using streaming services or apps.
If you still see the “No Signal” message after trying the above, please call Samsung Support at 1-800-SAMSUNG (8AM - 12AM EST, 7 days a week). Our LiveChat agents are also available through the Support link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Finally joined the family
on July 29, 2025
Posted by: Samsungfamilyof3
[This review was collected as part of a promotion.] We bought this television to replace a 55 inch tv that was another brand. Upon purchasing this TV and getting it set up it was immediately evident that this product had a much better picture. The black was much deeper and the overall optics were deeper. More detailed. We hanes been very pleased with this product and have been replacing all our tv's with Samsung tv's. We have gone from a family we previously owned no Samsung tv's to currently owning 3.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Picture - Affordable Price
on July 29, 2025
Posted by: Delilah
[This review was collected as part of a promotion.] We use this TV with a DVR cable box and streaming apps included in our cable package. The lack of clear instructions presents a problem for those less tech savvy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE MY NEW BIRTHDAY GIFT!!
on July 29, 2025
Posted by: HappyBirthdayGirl
[This review was collected as part of a promotion.] I was so surprised to have received this new Samsung Crystal UHD 43" TV for my birthday in July!
It's the perfect size for my bedroom and the picture quality is great!!
The setup was so easy and I was able to set it up with my Samsung Galaxy phone and Bluetooth devices too! Everything is at my fingertips!
Best gift ever!!
It's the perfect size for my bedroom and the picture quality is great!!
The setup was so easy and I was able to set it up with my Samsung Galaxy phone and Bluetooth devices too! Everything is at my fingertips!
Best gift ever!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal processer
on July 29, 2025
Posted by: Samsungfan
[This review was collected as part of a promotion.] Streaming movies entertainment and greatest apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has an amazing screen
on July 29, 2025
Posted by: Vetkid
[This review was collected as part of a promotion.] This TV has been more impressive than I thought it'd be. Theres been features that I didn't think id find helpful to have, like the Samsung smart things connectivity capabilities to the amazing picture quality compared to previous televisions I have owned. No matter what I'm watching its a great experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on July 29, 2025
Posted by: LOVEmyTV
[This review was collected as part of a promotion.] I love using the streaming but they also have Samsung tv plus with all kinds of different channels with programs I love.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not impressed.
on July 29, 2025
Posted by: Disappointed223
[This review was collected as part of a promotion.] Streaming and apps
I had trouble setting up, trouble with remote, instructions not clear to many apps to download. My app doesn’t work well with this tv, everything is very slow it may take 5-10 minutes to download before watching anything. Not a happy customer.
I had trouble setting up, trouble with remote, instructions not clear to many apps to download. My app doesn’t work well with this tv, everything is very slow it may take 5-10 minutes to download before watching anything. Not a happy customer.
Value
1
Response from Samsung USBy Samsung Advisor, July 30, 2025
Hi Disappointed223,
Thank you for sharing your experience with your U8000F TV. Learn Menu Screen is an accessibility feature that helps users navigate on-screen menus with audio guidance. When enabled, your TV will announce the name and function of each menu item as you scroll through the settings – without making any actual changes. This is a helpful tool for users who are visually impaired or new to using Smart TV menus.
To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit Learn Menu Screen, press the Return key twice.
For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for sharing your experience with your U8000F TV. Learn Menu Screen is an accessibility feature that helps users navigate on-screen menus with audio guidance. When enabled, your TV will announce the name and function of each menu item as you scroll through the settings – without making any actual changes. This is a helpful tool for users who are visually impaired or new to using Smart TV menus.
To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit Learn Menu Screen, press the Return key twice.
For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US