Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
3
Would like universal remote control
on August 2, 2025
Posted by: Mary
from Minneapolis, mn
I just purchased het crystal uhd u8000f 43 inch, I have small room. Very frustrating setting up the tv when you stream multiple services. I do not care for this simple remote, I would prefer a universal remote with all the selections. I am having a hard time finding one for this specific tv. Any suggestions on where to buy one, that would be great.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, August 3, 2025
Hi Mary,
Thanks for your review. While Samsung remotes are designed for ease and versatility, universal remotes can also be used to control your TV. If you're using a third-party remote, please refer to its manufacturer guide for the correct Samsung code and setup process.
If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Thanks for your review. While Samsung remotes are designed for ease and versatility, universal remotes can also be used to control your TV. If you're using a third-party remote, please refer to its manufacturer guide for the correct Samsung code and setup process.
If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Smartest TV
on August 2, 2025
Posted by: AWillmore
[This review was collected as part of a promotion.] My Samsung UN658000FFXZA Class Crystal UHD 4K Smart TV is a great addition to my living room. It’s a Crystal-clear resolution with a 4K processor, with Knox Samsung security. The quality is so amazing with vibrant colors, images are lifelike and the sound is very crystal clear. It is so easy to install and connect with your Smart App. The MetalStream design is a create feature and with endless free content on this Motion Xcelerator 60Hz, how can i not be happy! Family time movie nights have been a popular in my house when its paired with my Samsung sound bar system with the utilizing the Q-symphony feature. i wish they had some more HDMI ports it would have been useful especial with a family with kids, there is always other electronics to add and use the TV for. I definitely recommend this product if you are in search for a great TV in your house, it has some great features.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Brighter color & sharper picture
on July 31, 2025
Posted by: Joeysmom
[This review was collected as part of a promotion.] This tv replaced my previous Samsung that went out after just under 4 years. The colors are brighter & the picture is sharper.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Crystal UHD Smart TV
on July 30, 2025
Posted by: Disappointed
[This review was collected as part of a promotion.] This is our first Samsung product. We are pleased with the picture and the sound but it was very difficult to set up. We still can’t figure out how to get the apps we want on the TV. It is very confusing trying to figure out to fix anything in the settings. Setting up and navigating a Tv should not be this difficult. Not sure I would choose another Samsung product.
Value
3
Response from Samsung USBy Samsung Advisor, July 31, 2025
Hi Disappointed,
Thank you for reaching out to us. To help you learn your way around all the features of your TV, you can find helpful guides – including the full e-Manual – on our website. Just head to Samsung.com and navigate to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U8000F TV model to download the guides you’d like.
We also have created step by step guides to help you! Check out how to access and download apps here: https://www.samsung.com/us/support/answer/ANS00062169/
You’ll also find these resources built right into your TV under: Settings > Support > Tips and User Guides
If you'd prefer help from a specialist, give us a call at 1-800-SAMSUNG or connect with a LiveChat agent on our website.
~ Samsung Advisor
Thank you for reaching out to us. To help you learn your way around all the features of your TV, you can find helpful guides – including the full e-Manual – on our website. Just head to Samsung.com and navigate to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U8000F TV model to download the guides you’d like.
We also have created step by step guides to help you! Check out how to access and download apps here: https://www.samsung.com/us/support/answer/ANS00062169/
You’ll also find these resources built right into your TV under: Settings > Support > Tips and User Guides
If you'd prefer help from a specialist, give us a call at 1-800-SAMSUNG or connect with a LiveChat agent on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Not quite what I expected
on July 30, 2025
Posted by: JayLeigh
This is a replacement of my last Samsung TV, which when out barely outside of a year after I purchased it. Samsung did nothing about it. Honestly, I probably should have moved on to a different product even though all the tv's in my house are Samsung. I wanted to give Samsung another try. I'm not sure what's up with this tv. Everything is so big. I've tried to change the aspect ratio to 16:9 because I truly believed that was the problem. Imagine my surprise when I realized the tv was already on 16:9! This tv is a disappointment. I might keep it because my son wants to use it, but for the family room, it's a no for me, so I'm not sure yet. I wouldn't recommend this particular tv at all; do not buy.
Response from Samsung USBy Samsung Advisor, July 31, 2025
Hi JayLeigh,
Thank you for your feedback. To ensure your picture is on the correct setting, go to go to Home > Menu > Settings > All Settings > Picture > Picture Size Settings and choose from Picture Size (16:9 Standard, Custom, or 4:3.
If this does not resolve your issue, I recommend resetting your Smart Hub.To do so, go to Home > Menu > Settings > Support > Device Care > Self Diagnosis> Reset Smart Hub.
If you need more help, please call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~Samsung Advisor
Thank you for your feedback. To ensure your picture is on the correct setting, go to go to Home > Menu > Settings > All Settings > Picture > Picture Size Settings and choose from Picture Size (16:9 Standard, Custom, or 4:3.
If this does not resolve your issue, I recommend resetting your Smart Hub.To do so, go to Home > Menu > Settings > Support > Device Care > Self Diagnosis> Reset Smart Hub.
If you need more help, please call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Keeps Making It Better!
on July 30, 2025
Posted by: Raybob50
[This review was collected as part of a promotion.] We watch mainly streaming shows but we also get great reception over our antenna.
The sound quality is fine without any additional speakers and the picture quality is so realistic that it’s like the people are almost three dimensional.
We have been so well satisfied with Samsung televisions that we didn’t even consider anything else. We have the new one in our living room cabinets and the older one in our garage over our treadmill.
The sound quality is fine without any additional speakers and the picture quality is so realistic that it’s like the people are almost three dimensional.
We have been so well satisfied with Samsung televisions that we didn’t even consider anything else. We have the new one in our living room cabinets and the older one in our garage over our treadmill.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Samsung TV
on July 30, 2025
Posted by: Samsungfan
[This review was collected as part of a promotion.] Awesome picture, controls and remote are easy and paired seamlessly with our Bose wireless soundbar.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Product from Samsung
on July 30, 2025
Posted by: MrVhee12
[This review was collected as part of a promotion.] Samsung has always been my go to for electronics. The 8000 series did not disappoint. Picture quality is superb, sound is amazing and the new slim, sexy remote is easy to use. I enjoy all of the features, Samsung plus ➕️ and lots more. Overall, it's a well improved television. I would recommend it to anyone.
Value
4
Written by a customer while visiting Samsung US