Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
4
Nice picture
on September 20, 2025
Posted by: HappyGrandmother
[This review was collected as part of a promotion.] We placed this TV in our bedroom and are very satisfied with the picture and sound quality. We have just 2 disappointments with this TV.
#1 You cannot do voice commands into this remote. This would be helpful in a dark bedroom. This was our fault as we didn't check it out prior to purchasing.
#2 When attempting to set the sleep timer, more often than not, it results in switching the position of the sleep timer icon rather than increasing the length of time desired for the TV to shut off. A Samsung rep said that you have to quickly depress the center button in order to increase the time for shut off ( ex: 30, 60 120 minutes). If you depress it any longer than a very quick press, it goes into "movement of icon" mode. This has been problematic and aggravating. If it weren't for this, I'd give it 5 stars.
#1 You cannot do voice commands into this remote. This would be helpful in a dark bedroom. This was our fault as we didn't check it out prior to purchasing.
#2 When attempting to set the sleep timer, more often than not, it results in switching the position of the sleep timer icon rather than increasing the length of time desired for the TV to shut off. A Samsung rep said that you have to quickly depress the center button in order to increase the time for shut off ( ex: 30, 60 120 minutes). If you depress it any longer than a very quick press, it goes into "movement of icon" mode. This has been problematic and aggravating. If it weren't for this, I'd give it 5 stars.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Good TV but the user interface stinks
on September 19, 2025
Posted by: Neil
If I could get the stations I want and mute the audio when I need it to be quiet I'd give it a 5. However, the user interface, both the native remote and via the SmartThings app on my phone, just pain sucks.
Response from Samsung USBy Samsung Advisor, September 22, 2025
Hi Neil, We appreciate your thoughts on the U8000F TV’s remote. While it may appear minimal at first glance, many of the buttons are designed with dual or long-press functions to help reduce clutter without sacrificing functionality. For example: • Volume rocker: Push UP/DOWN to adjust volume; press and release quickly to MUTE. • Long-press Volume button: Hold for more than 1 second to access Accessibility Shortcuts. • RETURN button: Press to go back to the previous screen or menu; when watching TV, it takes you back to the previous channel. These combined functions help create a cleaner design while keeping everything you need just a button away. If you ever need help with your remote or want to learn more shortcuts, we’re here to assist. You can reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Got my new TV, and gotta say its great.
on September 17, 2025
Posted by: RabbitRules7274
[This review was collected as part of a promotion.] For awhile I've had a Samsung TV from 2018, and they hold up Sturdy even after 7 years. Now finally got the chance to get a new one. The Crystal UHD 50" is by far one of the best TV's I've gotten not just for its wide features, integration with the Samsung Ecosystem, but its affordability. The colors are Vibrant, and it doesn't hold back.
Being able to control the TV without a remote was simple, Game Hub gives me a wide selection to choose from, and convenience. The sound too, sounds more robust, and powerful.
I will say that the brightness, and the color work can be a bit too washed, or too vibrant. Maybe thats just user error on my part. The TV remote is find a little gripe with due to the preset apps on it like YouTube, Netflex, and prime video. I wish they were programable to any other apps like spotify, or Hulu.
Overall its a great experience for the price, and Samsung output themselves each time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Smart Hub Bad
on September 17, 2025
Posted by: MJChatesHub
from San Antonio, TX
We have had this TV for quite some time now and I like it for the picture quality. The home screen "Smart Hub" is the absolute worst and it makes me hate this TV. In fact, I loathe it with a passion. The hub is cluttered and full of recommendations that I cannot remove. I want to see my downloaded apps so that I can launch them as needed. I do not want recommendations. I do not want banners with inappropriate content at 85" up for my children when we just turn on the TV. I can set parental parameters, but then I've got boxes with a stock photo of a lock. The navigation for settings is clunky and things are buried in miles of tiles that I just don't care about. I wish we hadn't bought it. I wish we had returned it. Do not leave LG for a Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, September 19, 2025
Hi MJChatesHub, Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how: Searching for & Installing Apps
1. From the Home screen, press left on the remote’s directional pad. 2. Navigate to and select Search. 3. Using the search bar, enter the content or app you’d like to find. 4. Navigate to and select the app you’d like to install, then select Install. Note: Previously installed apps can be accessed on the Settings screen. Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available: a. Add to Home: Move the app to your desired location on the Home screen. b. Delete: Delete app. c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it. d. Reinstall: Reinstall the app. e. View Details: View the app’s information and details. If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
1. From the Home screen, press left on the remote’s directional pad. 2. Navigate to and select Search. 3. Using the search bar, enter the content or app you’d like to find. 4. Navigate to and select the app you’d like to install, then select Install. Note: Previously installed apps can be accessed on the Settings screen. Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available: a. Add to Home: Move the app to your desired location on the Home screen. b. Delete: Delete app. c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it. d. Reinstall: Reinstall the app. e. View Details: View the app’s information and details. If you need more help with app management, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Its a beautiful tv love it so much i bought a 2nd
on September 15, 2025
Posted by: Aliciamarie
[This review was collected as part of a promotion.] I use the tvs to stream shows as well as play my game system
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on September 15, 2025
Posted by: Joshtv
[This review was collected as part of a promotion.] This TV is the best quality I've ever had in a TV. I'm very satisfied with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung
on September 15, 2025
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I’ve used this Samsung TV for a variety of purposes—streaming movies, gaming, and even as a monitor for my phone. The picture and video quality are outstanding. I had someone purchase an LG for me at one point, but I did not care for it. Before that, I had owned a Samsung TV, and returning to Samsung has only confirmed why I prefer their products. I’ve long been a fan of Samsung, from TVs and phones to tablets and computer monitors. When the time comes to purchase appliances, I plan to choose Samsung for those as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This tv is 11/10
on September 15, 2025
Posted by: Otterpanic
[This review was collected as part of a promotion.] The picture is clear and colors are vibrant would 100% recommend
Value
5
Written by a customer while visiting Samsung US