Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
3
its ok i guess not happy but spen twice the money
on October 14, 2025
Posted by: ford1234
[This review was collected as part of a promotion.] tv looses signal all the time and freezes the hub sits within 5 ft of the tv your remote wont fully control my jbl surround sound my toshiba 75 inch did all that also ii drops to menu all the time over all its an just ok ty miss my toshiba ftre tv easy to update as good of quality at half the price
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
ford1234,
We appreciate your feedback. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Pro
We appreciate your feedback. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Picture quality
on October 14, 2025
Posted by: Joey54
[This review was collected as part of a promotion.] I use this for TV programs and some streaming
The picture is NOT as crystal clear/crisp as presented at retailer
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV we gotten so far
on October 14, 2025
Posted by: Lisa18
[This review was collected as part of a promotion.] We tried to find a good Screen Tv to watch our show but also not too much that it’ll hurt our wallet. This is perfect for a family room to watch movie together and for the younger one to play video games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sound/Picture
on October 14, 2025
Posted by: Cissie
[This review was collected as part of a promotion.] Not happy with the sound quality. Picture is good
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 14, 2025
Cissie,
Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback on the sound quality. To ensure you’re experiencing the best possible audio, we first recommend checking that your TV is running the latest firmware. To do this, navigate to: Home > left directional key > Settings > Support > Software Update
If the sound still doesn’t meet your expectations, there are a few settings you can try adjusting:
Go to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced sound without emphasis on any one range
• Optimized: Enhanced effects and spacious sound
• Amplify: Boosts mid and high tones to make dialogue clearer
You can also explore Expert Settings to fine-tune options such as Balance, Equalizer, Auto Volume, and more to match your personal preferences.
If you're considering expanding your setup, Samsung’s Q- and S-Series Soundbars support Q-Symphony, a feature that synchronizes your TV and soundbar speakers for an immersive 3D audio experience.
For further help adjusting your sound settings or finding the right soundbar for your space, feel free to reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or visit the Support link on our website for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback on the sound quality. To ensure you’re experiencing the best possible audio, we first recommend checking that your TV is running the latest firmware. To do this, navigate to: Home > left directional key > Settings > Support > Software Update
If the sound still doesn’t meet your expectations, there are a few settings you can try adjusting:
Go to: Settings > All Settings > Sound > Sound Mode
• Standard: Balanced sound without emphasis on any one range
• Optimized: Enhanced effects and spacious sound
• Amplify: Boosts mid and high tones to make dialogue clearer
You can also explore Expert Settings to fine-tune options such as Balance, Equalizer, Auto Volume, and more to match your personal preferences.
If you're considering expanding your setup, Samsung’s Q- and S-Series Soundbars support Q-Symphony, a feature that synchronizes your TV and soundbar speakers for an immersive 3D audio experience.
For further help adjusting your sound settings or finding the right soundbar for your space, feel free to reach Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or visit the Support link on our website for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent picture quality and good color contrast.
on October 14, 2025
Posted by: Love6TV
[This review was collected as part of a promotion.] I use with a cable box with internet connection for YouTube. Don't use -netflix,etc.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice sharp TV
on October 14, 2025
Posted by: Tunaman
[This review was collected as part of a promotion.] We use the TV mainly for watching "cable" TV. The TV is fine, picture is good. At highest setting the picture is a little harsh on the eyes. Overall, I like this TV a lot. My only complaint is that the interface for using the "smart"/streaming and or free services is very confusing and the badly designed remote doesn't help. I would probably use these services more if improvements were made in this area.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I like the TV but hate the remote
on October 14, 2025
Posted by: Userman
[This review was collected as part of a promotion.] Remote to small and hard to see in viewing light levels.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Picture great but applications lacking
on October 14, 2025
Posted by: Mac1001
[This review was collected as part of a promotion.] Nice picture. Two things not happy with, tv will not play sound consistently thru Sony surround sound system and Samsung doesn't support CBS app. Online, I found sound flaw has been a know issue for years with several types of sound systems. Samsung shows it supports CBS app but only for news. I got around both issues by using my Roku device. Other than that, I am satisfied with the tv.
Value
4
Written by a customer while visiting Samsung US