Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
3
Need more settings
on December 16, 2025
Posted by: Carl58
[This review was collected as part of a promotion.] Needs more settings to be able to change things you took a lot of settings away and also you took the external speaker quick connect the way you have to use HDMI now instead of the other one the optic cord you took that away those two things were bad but the settings is the main thing you'll be able to change your picture size and all kind of stuff
Value
3
Response from Samsung USBy Samsung Specialist, December 17, 2025
Hi Carl58,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U8000FB TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your U8000FB TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
the tv is phenomenal
on December 8, 2025
Posted by: mamaG6582
[This review was collected as part of a promotion.] I love this tv ut gas great features if im bored I can go to the web and do research or do my school home work it is fantastic
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect picture
on December 8, 2025
Posted by: Lovergirl93
[This review was collected as part of a promotion.] Amazing TV. Crystal-clear picture. Easy set up and easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It’ll Do
on December 8, 2025
Posted by: Sams
I’ve had this tv for about five months now so I could give an honest review.
#1: The main thing is this TV is SLOW. I have a Roku TV from six years ago that loads faster. It’s disappointing that a brand new tv takes so long to load anything.
#2: Does not hold up against glare at all. The brightness can be excessive at night in a dark room yet hardly fights against glare during the day despite having curtains up. I often have to close the blinds as well to see.
#3 Game Mode can make the screen turn black randomly when using my console which can be frustrating playing online. It’s not super often though, which is good.
#1: The main thing is this TV is SLOW. I have a Roku TV from six years ago that loads faster. It’s disappointing that a brand new tv takes so long to load anything.
#2: Does not hold up against glare at all. The brightness can be excessive at night in a dark room yet hardly fights against glare during the day despite having curtains up. I often have to close the blinds as well to see.
#3 Game Mode can make the screen turn black randomly when using my console which can be frustrating playing online. It’s not super often though, which is good.
Now the good.
Love that Samsung tv has many channels included which is why I chose Samsung in the first place.
The quality is pretty decent and the volume can get pretty loud although bass can be lacking.
Overall, it’s an okay tv if you just need something for the short term but if I were looking for something long term I’d look elsewhere. Especially since this is a 75 inch for my living room and I host often.
Love that Samsung tv has many channels included which is why I chose Samsung in the first place.
The quality is pretty decent and the volume can get pretty loud although bass can be lacking.
Overall, it’s an okay tv if you just need something for the short term but if I were looking for something long term I’d look elsewhere. Especially since this is a 75 inch for my living room and I host often.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, December 9, 2025
Hi Sams,
Thank you for your feedback. I have a few suggestions that may improve your experience.
First, let's ensure you are running the latest Software. Go to Settings> Support> Software Update.
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care.
Next, for optimal gaming, please enable Input Signal Plus: Go to Settings > All Settings > General & Privacy > External Device Manager > Input Signal Plus, then turn it on for the HDMI port used.
Finally, if the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode.
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
Thank you for your feedback. I have a few suggestions that may improve your experience.
First, let's ensure you are running the latest Software. Go to Settings> Support> Software Update.
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care.
Next, for optimal gaming, please enable Input Signal Plus: Go to Settings > All Settings > General & Privacy > External Device Manager > Input Signal Plus, then turn it on for the HDMI port used.
Finally, if the image appears too dark, we suggest disabling certain energy-saving features, which can automatically adjust brightness and affect how the screen looks.
Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.
You can also adjust the Picture Mode to better suit your environment: Settings > All Settings > Picture > Picture Mode.
We hope these tips help improve your viewing experience. If you need further support, feel free to contact us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Remote Sucks
on December 5, 2025
Posted by: Gray
from Kentucky
I hate the remote. Ive changed the batteries on the remote, reset the remote to the tv. The up and down does not work properly, I click on the reset which is the return and the forward/pause and it takes you to the guide instead of reseting 2/3 of the time. TV is nice but the remote absolutely sucks.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, December 8, 2025
Hi Gray,
We’re sorry to hear your remote isn’t working as expected. Please try the following troubleshooting steps, which may help:
1. Check and clean the top edge of the remote. Dust or smudges on the IR sensor at the top of the remote can interfere with performance. Gently wipe the sensor area with a clean, dry microfiber cloth.
2. Replace the batteries. Weak or depleted batteries can cause erratic behavior. Insert a fresh set of batteries and make sure they are positioned correctly in the battery compartment.
3. Check for available software updates. Occasionally, remote responsiveness issues can be resolved with a firmware update to the TV. Go to: Settings > Support > Software Update > Update Now
4. Ensure there are no nearby devices interfering with the signal. Nearby electronics (like soundbars, game consoles, or even sunlight hitting the IR sensor) may interfere with your remote's signal. Try using the remote with other nearby devices powered off.
If the issue continues after trying these steps, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Advisor
We’re sorry to hear your remote isn’t working as expected. Please try the following troubleshooting steps, which may help:
1. Check and clean the top edge of the remote. Dust or smudges on the IR sensor at the top of the remote can interfere with performance. Gently wipe the sensor area with a clean, dry microfiber cloth.
2. Replace the batteries. Weak or depleted batteries can cause erratic behavior. Insert a fresh set of batteries and make sure they are positioned correctly in the battery compartment.
3. Check for available software updates. Occasionally, remote responsiveness issues can be resolved with a firmware update to the TV. Go to: Settings > Support > Software Update > Update Now
4. Ensure there are no nearby devices interfering with the signal. Nearby electronics (like soundbars, game consoles, or even sunlight hitting the IR sensor) may interfere with your remote's signal. Try using the remote with other nearby devices powered off.
If the issue continues after trying these steps, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
First time Samsung purchase
on December 5, 2025
Posted by: Samsungsatisfied
[This review was collected as part of a promotion.] This was our first samsung tv purchase.The set is so light and was easy to set up and comes with Lots of free channels to view. So far we are very satisfied with the 55 inch U8000F crystal UHD TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Somewhat Disappointed
on December 5, 2025
Posted by: megamuchomary
[This review was collected as part of a promotion.] I had a smaller smart tv, an LG. I wanted a bigger screen with more options available. The picture is not as good as my old LG 42 inch. I am also disappointed about not being able to have a screen saver. I was really looking forward to that but found out this model doesn’t offer this. Boo hoo! The Q models offer it but I don’t have that kind of money to spend on a tv! I’m just not as thrilled as I should be and that’s disappointing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the tv, hate the remote
on December 5, 2025
Posted by: Disgruntled
[This review was collected as part of a promotion.] The tv looks great and I’m very happy with the picture and the sound quality. I absolutely hate the minimalist remote that came with it. You have pull up a menu screen and search around to do anything. I really miss the mute button and a number pad for changing channels.
Value
4
Written by a customer while visiting Samsung US