Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
4
Luv my Samsung
on December 20, 2025
Posted by: Colorado
[This review was collected as part of a promotion.] Excellent visual and audio quality. A tad difficult to set-up, but I was working on it with my sister-in-law and she nose everything!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
TV room with a view
on December 20, 2025
Posted by: AlwaysSamsung
[This review was collected as part of a promotion.] Excellent TV never been happier with a product . All my appliances are Samsung, refrigerator, range, microwave
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
TV is great, but
on December 20, 2025
Posted by: Oldlady
[This review was collected as part of a promotion.] The tv was very easy to set up once you enroll on the Samsung web site. I had a picture within 10 minutes. Picture is clear. I only watch this tv for several hours , in bed at night. The remote is hard to use , instructions are not clear and I can’t figure out how to setup the main screen. I am a senior and this remote is not friendly, nor are the instructions, hence the 4 stars.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great will always buy samsung
on December 20, 2025
Posted by: Panchober
[This review was collected as part of a promotion.] I love my new tv. Have had samsung tus for about over 10 years now and thwy never stop satisfying my evwry need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product is so beautiful tv
on December 20, 2025
Posted by: Dvelazquez
[This review was collected as part of a promotion.] Tv is equipped it where everything there is to have it's so amazing is very clearly to watch any things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on December 20, 2025
Posted by: Daphne
Picture and sound are good.
The “smart hub” remote is terrible. And you can’t turn off the most annoying settings. DO NOT BUY.
The “smart hub” remote is terrible. And you can’t turn off the most annoying settings. DO NOT BUY.
Response from Samsung USBy Samsung Advisor, December 22, 2025
Hi Daphne,
We're sorry to hear that you are not satisfied with your purchase. Please know we are available and happy to help you with any settings adjustments you may need. Just call us at 1-800-SAMSUNG. LiveChat agents are also available at the ‘Support’ link on our website.
~Samsung Advisor
We're sorry to hear that you are not satisfied with your purchase. Please know we are available and happy to help you with any settings adjustments you may need. Just call us at 1-800-SAMSUNG. LiveChat agents are also available at the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible TV
on December 18, 2025
Posted by: Dissatisfied customer
from Pittsburgh
Worst TV I've ever had. Constantly freezes while streaming and using apps. Erases your favorite channels if you do another scan. Everything support tells you to do makes you have to install all your apps again and doesn't resolve the problem. If you do a backup it only saves a LIST of your apps and not the apps themselves so you can't restore them
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, December 19, 2025
Hi Dissatisfied customer,
Thank you for your feedback. Please ensure your U8000F TV is running the latest firmware update: 1132.0. To do so, go to Settings> Support> Software Update. If that version is not available, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside, but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~Samsung Advisor
Thank you for your feedback. Please ensure your U8000F TV is running the latest firmware update: 1132.0. To do so, go to Settings> Support> Software Update. If that version is not available, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside, but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great TV
on December 17, 2025
Posted by: SamsungShopper
[This review was collected as part of a promotion.] This is a great second TV for my bedroom. It was very easy to setup as it transferred all of my settings and apps from my old Samsung TV and was up and running within minutes. The picture is great although the sound is a little weak out of the box, but can be cleaned up some with some tweaking.
Value
4
Written by a customer while visiting Samsung US