Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
1
Complicated
on January 5, 2026
Posted by: Zeusman
from Virginia
Very complicated to setup Bluetooth device or add on things like cameras smart bulbs or Bluetooth items earbuds or keyboard mouse. I can’t get it to add any extras or apps. All onscreen instructions or any googled very hard to understand. So I have a tv that’s useless. But hey great picture and sound.
I would recommend this to a friend!
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, January 5, 2026
Zeusman,
Thank you for sharing your feedback. You can access the full e-Manual on Samsung’s website by going to Support > Manual & Software > TVs & Home Theater, then selecting your U8000FB TV model. The User Guide is also built into your TV: Settings > Support > Tips and User Guides.
Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, the TV announces the name and function of each menu item as you scroll, without making changes. This is helpful for users who are visually impaired or new to Smart TV menus. Enable it at: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen, and exit by pressing the Return key twice.
For additional help, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your feedback. You can access the full e-Manual on Samsung’s website by going to Support > Manual & Software > TVs & Home Theater, then selecting your U8000FB TV model. The User Guide is also built into your TV: Settings > Support > Tips and User Guides.
Your TV includes Learn Menu Screen, an accessibility feature that provides audio guidance for on-screen menus. When enabled, the TV announces the name and function of each menu item as you scroll, without making changes. This is helpful for users who are visually impaired or new to Smart TV menus. Enable it at: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen, and exit by pressing the Return key twice.
For additional help, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Overall fair choice for price
on January 5, 2026
Posted by: GRMR
from Boston, Mass
Overview image quality is clear and setup was easy. But the construction of the frame and screen seem flimsy and at risk for damage. At the top of the device, there was a thin black adhesive film connecting the screen to the frame. The film separated as soon as I gently removed it from the box. A piece of the adhesive flaked off and slid down between the monitor and screen with no way to remove it. So now there is a small shadow at the bottom every picture.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
4
Response from Samsung USBy Samsung Specialist, January 5, 2026
GRMR,
It’s unfortunate to hear about your experience with Samsung’s U7900F TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear about your experience with Samsung’s U7900F TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv overall I use arch btw.
on December 29, 2025
Posted by: Samsungtv2025
[This review was collected as part of a promotion.] I’m being honest this tv is pretty great amazing contrast and no input delay I think it was a huge upgrade from my old tv from sharp but I mean obviously it’s from 2010 and had horrible input delay but I think this Samsung tv really fits my room I mean not an oled but does have pretty low blacks which is good enough for me also the reason why I didn’t choose 5 stars is mainly because the tv remote can feel slow at sometimes so I often just use my phone to control my tv.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Bluetooth Connectivity-intermittent Known Iss
on December 28, 2025
Posted by: Dnslink
from San Luis Obispo,ca
I purchased this model of Samsung TV a week and a half ago and finally tried to connect my Bluetooth earbuds and spent hours trying to figure out why they had intermittent connectivity. It seems after doing some research online this model is known to have poor performance with Bluetooth devices and there does not seem to be a fix unless you want to purchase an external receiver. I’ve purchased Samsung TVs for the last 20 years with no issues and it’s sad to say they advertise Bluetooth connectivity when I’m sure they’re aware of the quality issues and the number of reported cases. I’ll be returning the TV and purchasing potentially another brand.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, December 29, 2025
Hi Dnslink,
We appreciate you sharing your experience connecting Bluetooth audio devices to your U8000f TV. To pair a Bluetooth device, go to: Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List
– If your device isn’t found, move it closer to the TV and select Scan.
– Once paired, your TV will automatically detect the device when it’s powered on and prompt you to connect.
You can also refer to the Connection Guide for help: Home > left directional key > Connected Devices > Connection Guide > Audio Device > Bluetooth
Please also make sure both your TV and the Bluetooth device are running the latest firmware: Settings > Support > Software Update
For more help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available on our website under ‘Support’.
~Samsung Advisor
We appreciate you sharing your experience connecting Bluetooth audio devices to your U8000f TV. To pair a Bluetooth device, go to: Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List
– If your device isn’t found, move it closer to the TV and select Scan.
– Once paired, your TV will automatically detect the device when it’s powered on and prompt you to connect.
You can also refer to the Connection Guide for help: Home > left directional key > Connected Devices > Connection Guide > Audio Device > Bluetooth
Please also make sure both your TV and the Bluetooth device are running the latest firmware: Settings > Support > Software Update
For more help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available on our website under ‘Support’.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
DumbTV
on December 28, 2025
Posted by: 2025ShouldHaveBetterTech
from Antelope, CA
This was a free TV I did not buy, nor specifically pick.
For a smart tv there are some really dumb aspects of this tv. No multiview. I can't watch something from one source and watch something from another source simultaneously, yet that appears to be something the Internet is telling me I can do. I can't access the home screen and keep something playing in the background. There is a minimized player showing that app, but if I scroll away from it, it completely stops. There could easily be a miniplayer that is larger and stays on screen as I scroll through the home screen. There's no voice feature. Also, I don't care about Samsung TV, don't shove it down my throat or I'll hate it even more.
Great picture, but a little underwhelming from what I was expecting in a 4k tv, especially when editing picture settings. It felt like it wasn't changing the picture enough, and I am having a difficult time finding the ideal picture settings in general.
For a smart tv there are some really dumb aspects of this tv. No multiview. I can't watch something from one source and watch something from another source simultaneously, yet that appears to be something the Internet is telling me I can do. I can't access the home screen and keep something playing in the background. There is a minimized player showing that app, but if I scroll away from it, it completely stops. There could easily be a miniplayer that is larger and stays on screen as I scroll through the home screen. There's no voice feature. Also, I don't care about Samsung TV, don't shove it down my throat or I'll hate it even more.
Great picture, but a little underwhelming from what I was expecting in a 4k tv, especially when editing picture settings. It felt like it wasn't changing the picture enough, and I am having a difficult time finding the ideal picture settings in general.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, December 29, 2025
Hi 2025ShouldHaveBetterTech,
We appreciate your feedback. Please know Multi-View is not available on the U8000F TV. It begins with our Q7F TV Series and above.
If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~Samsung Advisor
We appreciate your feedback. Please know Multi-View is not available on the U8000F TV. It begins with our Q7F TV Series and above.
If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great size for a bedroom
on December 27, 2025
Posted by: GARYB82
[This review was collected as part of a promotion.] I love that this TV in my bedroom is crystal clear and I haven't had a single issue with it. I still have three other TVs I'm replacing, all with Samsung TVs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice choice
on December 26, 2025
Posted by: Brahim
[This review was collected as part of a promotion.] I recommend it for. everyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv evee
on December 26, 2025
Posted by: SamsungBigFan
[This review was collected as part of a promotion.] I am a big fan of Samaung, so I couldnt wait to get a big sized tv of Samsung. If i have so much money, i would buy each and every single products of yours. Thanks Samsung for making our life easy. Love your products!
Value
5
Written by a customer while visiting Samsung US