Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
5
Great purchase
on February 5, 2026
Posted by: LMR76
from Weedsport, NY
[This review was collected as part of a promotion.] Purchased as an upgrade to my 55in crystalUHD. Love everything about this TV. So glad I decided to upgrade. Better picture, sound and overall everything.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sound
on February 5, 2026
Posted by: MJor
[This review was collected as part of a promotion.] Keep losing sound and having to unplug and plug back to get sound. Wish I could return the television
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Samsung Advisor, February 5, 2026
Hi MJor,
Thank you for your review. If you're not hearing sound from your U8000F TV, please try the following:
• Check your volume and mute settings, and confirm external speakers are powered on.
• If using HDMI ARC/eARC, make sure you’re using a certified HDMI cable and go to: Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto. Also enable Anynet+ (HDMI-CEC) under External Device Manager.
• For Optical, be sure the external audio device is on before connecting, and set Sound Output = Optical.
• For Bluetooth, try unpairing and reconnecting: Settings > Sound > Sound Output > Bluetooth Speaker List
• For Wi-Fi speakers, use: Sound Output > Wi-Fi Speaker Surround Setup and make sure both devices are on the same network.
You can also try running a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test
If your issue continues, we’re happy to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Advisor
Thank you for your review. If you're not hearing sound from your U8000F TV, please try the following:
• Check your volume and mute settings, and confirm external speakers are powered on.
• If using HDMI ARC/eARC, make sure you’re using a certified HDMI cable and go to: Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto. Also enable Anynet+ (HDMI-CEC) under External Device Manager.
• For Optical, be sure the external audio device is on before connecting, and set Sound Output = Optical.
• For Bluetooth, try unpairing and reconnecting: Settings > Sound > Sound Output > Bluetooth Speaker List
• For Wi-Fi speakers, use: Sound Output > Wi-Fi Speaker Surround Setup and make sure both devices are on the same network.
You can also try running a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test
If your issue continues, we’re happy to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 55" TV
on February 5, 2026
Posted by: Nastdade
[This review was collected as part of a promotion.] TV works as advertised we haven't had any trouble with it as a crystal clear picture couldn't be happier .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always a great purchase.
on February 4, 2026
Posted by: Kels
[This review was collected as part of a promotion.] I purchased this for my youngest son and he loves it. He had a very old Vizio brand. I only ever buy Samsung products. I already owned two other Samsung tvs (living room, my room). Great color, sound, and resolution.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PICTURE QUALITY!!!
on February 4, 2026
Posted by: Brie
from Anchorage alaska
[This review was collected as part of a promotion.] The resolution on this TV is great. Very clear picture, details are clear. The TV also has a great scale for brightness. You can choose in the settings how bright you want it. Like at night we can Dim it and it doesn't effect resolution, or the contrast. It still gives out a great color all around. They're very vivid, which I was pleasantly surprised to find out. Between commercials is the only time I see a refresh on the TV and transition is smooth, not glitch or time consuming it is quick. All in all the Television puts out a great picture. Clear bright and colorful with a good co trast between colors.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG 4K
on February 2, 2026
Posted by: LISA1
ILOVE USING THE SAMSUNG 4K SMARTTV IT WORKS GREAT I LOVE HOW EASY IT IS 2 CONNECT 2 THE INTERNET + ALL KINDS OF GREAT TYPES NEW STUFF IN THE MENU SETTING & GREAT STUFF 2 DOWNLOAD & GET ALL KINDS OF NEW UPDATES I LOVE THE GREAT DISPLAY OF THE CLOCK& DATE + A GREAT PROCESSOR WITH 4K & HD QUALITY
Written by a customer while visiting Samsung US
Customer Rating
4
Nice results
on January 25, 2026
Posted by: Kenny
from Cottonwood AZ
Great TV get wished I could turn it on to cable easier
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not happy with sound output
on January 23, 2026
Posted by: Ree232
Viewing is fine after extensive and confusing setup. Sound is still not up to par--need adjustment.
Written by a customer while visiting Samsung US