Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
4
Definition is great
on March 23, 2026
Posted by: Anonymous
from Port Saint Lucie
[This review was collected as part of a promotion.] Definition and resolution great when viewing, however, sound can have better options like other Samsung tvs without the need for a soundbar.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Clearest picture available
on March 23, 2026
Posted by: Santiago
from Kansas City Kansas
[This review was collected as part of a promotion.] Very clear concise picture, but the TV can cause quite a few glitches. Freezing is a major issue as well as the TV switching from apps to the home screen repeatedly while trying to watch a show is rather annoying
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent resolution
on March 23, 2026
Posted by: Anonymous
from Puerto Rico
[This review was collected as part of a promotion.] Excellent product and warranty, unique service and large number of products
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 23, 2026
Posted by: Minnix2len
from Tulsa, Oklahoma
[This review was collected as part of a promotion.] Great product! Vibrant screen resolution with bright aesthetics with a easy to understand easy to use interface. I will definitely be buying another for the bedroom.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 23, 2026
Posted by: Jose Nahir
[This review was collected as part of a promotion.] Excellent price and brightness. Good connection with my other Samsung accessories home
Written by a customer while visiting Samsung US
Customer Rating
5
The 4k is great plus the size we picked is perfect
on March 23, 2026
Posted by: GingyOtaku
from Adamsville TN
[This review was collected as part of a promotion.] Could use some more software updates to help the user interface its a little slow but overall a great experience
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It out didn't with
on March 23, 2026
Posted by: My 50 inch
from Nh
[This review was collected as part of a promotion.] Well every time it turns on ½ the time it the clor aree all messed up
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Samsung Advisor, March 23, 2026
Hi there,
We're sorry to hear about the color issues you are experiencing on your TV. Please ensure your TV is running the latest Firmware, version 1132.0. Go to Settings> Support> Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
We're sorry to hear about the color issues you are experiencing on your TV. Please ensure your TV is running the latest Firmware, version 1132.0. Go to Settings> Support> Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File.
2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
4. Connect the USB drive containing the software upgrade into a USB port on your device.
5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.
Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.
If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
awesome
on March 23, 2026
Posted by: sheena
from Fulton ny
[This review was collected as part of a promotion.] works great, nice and big excellent display. needs to restart every now and then but who dosent
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US