Customer reviews from Samsung US
Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Average customer rating
4.5
(2,898 Reviews)
Rating breakdown 2,898 reviews
5 Stars
2,056
4 Stars
478
3 Stars
174
2 Stars
83
1 Star
107
90%of customers recommend this product.
(
1,324 out of
1,475)
Customer Reviews for Samsung - Refurbished Excellent - 43 Class U8000F Series Crystal UHD 4K Smart Tizen TV (2025)
Customer Rating
5
Top Quality Viewing!
on April 5, 2026
Posted by: DebY11
from TN
[This review was collected as part of a promotion.] In comparison to my older TV, with the choice of "Source" for HDMI, Video, etc., this TV could be a little too advanced for people that are not good with technology. My husband is one of those people. For me, I think it is great & because I have experience with technology it is not difficult for me at all. Very lightweight, screen is the perfect size for out entertainment stand. If you love technology, as I do, then I highly recommend this TV. If it is too difficult to use, you can always use a streaming device such as Roku, etc. I love the way everything looks "real" as if you are there in the scene & this feature can be turned off if you like it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Picture Quality
on April 5, 2026
Posted by: treypok
from Georgia, USA
[This review was collected as part of a promotion.] The TV has great picture quality, however, it's missing the Google Play Store to download more apps.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 6, 2026
Hi treypok,
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Searching for & Installing Apps
1. From the Home screen, press left on the remote’s directional pad.
2. Navigate to and select Search.
3. Using the search bar, enter the content or app you’d like to find.
4. Navigate to and select the app you’d like to install, then select Install.
Note: Previously installed apps can be accessed on the Settings screen.
Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Delete: Delete app.
c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.
If you need more help with app management, please don’t hesitate to reach Samsung Support at -800-SAMSUNG, available daily 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Searching for & Installing Apps
1. From the Home screen, press left on the remote’s directional pad.
2. Navigate to and select Search.
3. Using the search bar, enter the content or app you’d like to find.
4. Navigate to and select the app you’d like to install, then select Install.
Note: Previously installed apps can be accessed on the Settings screen.
Adding & Managing Apps on Home Screen
1. Go to App Settings (these can be found at the bottom of the Apps screen) and select the app you want to move. The following options will be available:
a. Add to Home: Move the app to your desired location on the Home screen.
b. Delete: Delete app.
c. Lock/Unlock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
d. Reinstall: Reinstall the app.
e. View Details: View the app’s information and details.
If you need more help with app management, please don’t hesitate to reach Samsung Support at -800-SAMSUNG, available daily 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great features great.. picture very clear 👍
on April 5, 2026
Posted by: Dave
[This review was collected as part of a promotion.] Overall one of the best TVs I've ever had.. very clear picture as it's called Crystal Crystal clear
Written by a customer while visiting Samsung US
Customer Rating
5
Overall good TV
on April 5, 2026
Posted by: DonM
[This review was collected as part of a promotion.] The colors are very bright, excellent quality picture for that size, actually quite surprised because I also have a QLED, and it gives my QLED a run for its money if you will, but overall very good quality, will definitely be purchasing another one
Written by a customer while visiting Samsung US
Customer Rating
5
great TV's
on April 5, 2026
Posted by: pete the great
[This review was collected as part of a promotion.] Love The TV picture is awesome not too bright and it connects very easily to the internet for us if we want to stream. Love samsung televisions
Written by a customer while visiting Samsung US
Customer Rating
3
20
on April 5, 2026
Posted by: Flatbush 40
[This review was collected as part of a promotion.] They said it has Alexa app on there it really doesn’t it has Bixby very disappointing
Response from Samsung USBy Samsung Advisor, April 6, 2026
Hi Flatbush 40,
We apologize for any confusion. The U8000F does not offer a built-in voice assistant. You can however connect external devices such as an Alexa device to control your TV.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
We apologize for any confusion. The U8000F does not offer a built-in voice assistant. You can however connect external devices such as an Alexa device to control your TV.
If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
weird update
on April 5, 2026
Posted by: acetmike
[This review was collected as part of a promotion.] The other day, my TV stopped going through the full menu, I guess that it was part of an update. For 2 days, I could not use any apps on the TV. I
Written by a customer while visiting Samsung US
Customer Rating
5
Never buy nothing but Samsung never had problems
on April 5, 2026
Posted by: Nance home
[This review was collected as part of a promotion.] Samsung is about the best TV you ever buy again never buy anything else
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US